Senior Director, CRM / Commercial Apps Lead

Overview A global biopharmaceutical company on a mission to Solve On Incyte follows science to find solutions for patients with unmet medical needs. Through the discovery development and commercialization of proprietary therapeutics Incyte has established a portfolio of first-in-class medicines for patients and a strong pipeline of products in Hematology Oncology and Inflammation and Autoimmunity Headquartered in Wilmington Delaware Incyte has operations in North America Europe and Asia. Job Summary Within the BIS Data & Technology team in US Commercial the Sr. Director CRM Commercial Apps Lead owns the CRM & Business Applications operating model across four P&Ls Oncology Dermatology Immunology and Inflammation and four Centers of Excellence Market Access Patient Services Portfolio and Field Force Effectiveness. The role blends business partnership solution delivery and platform operations to equip field teams with reliable tools insights and support. A defining near-term priority for this role is leading the US transition to a single future-state CRM platform Veeva Vault CRM for the entire US business in close collaboration with the parallel global effort. The Sr. Director will also serve as the visionary technical leader working in conjunction with IT and Global leads to provide continual improvementsenhancements to the Veeva system to ensure it evolves to meet organizational needs. Key Responsibilities Drive the transition to a single future-state CRM platform Veeva Vault CRM for the entire US business consolidating todays Veeva CRM and OCE into one system and own the roadmap data migration and integrity integrations readiness adoption and change management across all P&Ls and Centers of Excellence. Partner closely with the parallel global CRM transformation to align on design decisions data models standards and timelines so the US program reflects US market needs as well as reinforces the global future state. Manage the systems integration implementation partner engaged to execute the migration holding them accountable for delivery quality scope schedule and budget contribute to partner selection and scoping where applicable. Manage simplify and integrate CRM and business applications Veeva CRMVault CRM OCE RTE CLM Veeva Link Mobile Locker MedInquiry content management leading solution design integrations and data flows. Serve as a trusted partner to commercial stakeholders and the Centers of Excellence steward requests through governance and prioritization and tie solutions to measurable outcomes. Collaborate with other BIS and Ops partners to deliver critical tools and capabilities. Equip field teams across all four P&Ls and relevant COEs with reliable tools actionable insights training and responsive support-partnering with Field Force Effectiveness to drive adoption and a strong user experience. Execute on the vision and drive pull-through for AI and analytics within the Veeva ecosystem - spanning native Veeva AI and analytics capabilities and the integration of external or custom-built AI and analytics - to deliver in-platform insights that elevate field productivity and decision-making e.g. next-best-action AI-assisted field coaching embedded dashboards and reporting content and call preparation with appropriate governance validation and human oversight. Oversee secure identityaccess Okta for employees and partners and manage key external vendors to quality and service standards. Own the CRM request lifecycle from intake through feasibility prioritization development and delivery UAT to production tracked in Monday.com. Partner with Compliance on data governance privacy HIPAA and required state and federal reporting including aggregate spend transparency reporting. People Leadership Scope Leads a team of internal and external resources spanning four delivery functions-Business Partner Solution Architect Technical Lead and Operations Lead-and scales team capacity including adding business analyst support as demand grows. Directs third-party vendors and the systems-integration partner engaged on major programs including the Vault CRM migration. Qualifications and Education Bachelors degree required. 10 years of extensive pharmaceutical biotech or life-sciences experience in commercial operations or business information services. Demonstrated CRM implementation and management experience. Veeva Vault CRM-or a comparable large-scale CRM migration consolidation program-is an essential requirement along with Veeva CRM andor OCE experience. Proven experience directing systems integration implementation partners on large cross-functional programs ideally in a global or matrixed environment. Outstanding executive communication skills with the ability to inform and advance initiatives with senior leaders and proactively seek guidance as needed combined with the ability to communicate effectively with a wide range of field team leaders and members. Demonstrated experience directly managing and leading a team including hiring developing and setting direction for internal staff and externalvendor resources in a matrixed environment Deep and practical experience with CRM data integrations relating to master data management business intelligence and cloud data platforms. Familiarity with engagementcontent platforms CLM RTE Mobile Locker identityaccess Okta and work management Monday.com advanced analyticsAI a plus. Strategic yet hands-on leader and communicator proven people manager able to prioritize partner cross-functionally and deliver on time. Disclaimer The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties responsibilities and qualifications. Management reserves the right to change or modify such duties as required. Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. We Respect Your Privacy Learn more at httpwww.incyte.comprivacy-policy The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate. During the process you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process here. You may have the right to access delete restrict edit move or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work. You can learn more about Incytes data protection practices here. By accessing this link you can learn about the types of personal data we collect how we use it whether collection and processing is optional sources of the personal data we process how it is shared where it is stored or transferred to how long we keep it and contact information for Incyte Incytes data protection officer and your supervisory authority if applicable. Please contact privacyincyte.com if you have any questions or concerns or would like to exercise your rights.