Senior Director, Customer Quality Engineering

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology-and amazing people. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

We are looking for a Senior Director of Customer Quality Engineer in a leadership role to support lead our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be leading a team of customer quality engineers/managers to resolve customer related quality issues in the US, Europe, and Asia. You will establish strategic direction for the group and form senior management level relationships with customers and across NVIDIA. Champion critical customer issues covering status of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints. You are the representative for customers on quality related topics within NVIDIA!

Job Summary

Act as the voice of the customer, addressing complaints, ensuring needs are met, and be the key contact point for supporting complex and high impact quality-related issues with potential for considerable impact to the business.

Key Responsibilities

• Lead multi-functional teams of various internal organizations bridging quality with customer satisfaction and resolving product issues.
• Advise senior and executive management on strategy for technical customer support and communication.
• Constantly drive problem resolution by providing leadership and guidance on what issues need focus, prioritizing across business/product lines.
• Drive quality improvement activities through monitoring and communicating of customer DPPM or failure rate trends to achieve best in class quality performance.
• Drive customer RMA support processes including RMA approval process, failure verification, replacement inventory planning, and refurbishment plans.
• Review Customer Specific Requirements and drive internal teams to meet or exceed customer expectations.
• Ensure success of customer audits of NVIDIA and our suppliers by working with teams responsible for customer audit focus.
• Review MPAs with regards to the Quality agreements aligning legal, business, and other necessary teams and negotiate with customers on terms and conditions.
• Champion internal warranty reserve estimations and customer compensation claims.

Requirements

15+ overall years in the following:

• Quality engineering or Product engineering with extensive customer interface experience being critical
• 8+ years managing teams of engineers across different business units with multiple disciplines
• Data Center, systems, boards, and component level knowledge and experience a must.
• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.
• Strong leadership skills with experience coordinating teams with different subject areas.
• Demonstrated Executive Level Management experience in large, cross-matrix, and geo-dispersed technology organizations.
• Excellent written and oral communication skills, interpersonal skills, time management, and task prioritization skills.
• Strong problem-solving abilities with excellent proficiency with 8D problem solving tools/methods and the capacity to interpret data for making well-informed decisions.
• Proficient using MS Office software tools, data analytical tools, and email communications.
• A Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field (or equivalent experience). A Master's degree is highly desirable.

Ways to Stand Out

• Automotive quality process experience/knowledge a plus.
• Deep subject matter expertise in key quality processes, data center systems, manufacturing operations, silicon reliability, failure analysis, or other relevant area.

Benefits and Compensation

NVIDIA uses AI tools in its recruiting processes. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Salary and Benefits

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 332,000 USD - 500,250 USD. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until March 5, 2026. This posting is for an existing vacancy.