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Senior Director, eCommerce UI/UX Residential

SPECTRUM

New York, NY

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JOB DETAILS
SALARY
$169,800–$361,000 Per Year
SKILLS
Advertising, Agile Programming Methodologies, Artificial Intelligence (AI), Billing, Broadband, Customer Acquisition, Customer Relations, Customer/Client Research, Documentation, Ecosystems, Graphic Design, Human-Computer Interaction, Internet TV, Knowledge Base, Leadership, Local News, Mentoring, Mobile Devices, Oracle, Problem Solving Skills, Product Development, Product Documentation, Product Engineering, Product Pricing, Promotional Strategy, Prototyping, Purchasing/Procurement, Sales, Salesforce.com, Scalable System Development, Scrum Project Management and Software Development, Sports, Taxonomies, Team Lead/Manager, User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Willing to Travel, Wireless Communications, eCommerce
LOCATION
New York, NY
POSTED
Today
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine leading the transformation of digital customer journeys for internet, mobile and entertainment products, shaping how millions engage with Spectrum’s telecom e-commerce ecosystem. As Senior Director, eCommerce UI/UX Residential, you will steer a talented team to create seamless and conversion-focused experiences, while redefining product development through AI-driven innovation. Your vision and expertise will drive operational excellence, delivering meaningful impact across the organization.


How You’ll Make an Impact   

  • Define and advance UX/UI vision and strategy for Spectrum’s digital sales channels, elevating internet, wireless/mobile and TV product experiences
  • Lead and mentor a team of UX designers, empowering them to deliver impactful digital journeys
  • Drive design strategies that enhance customer acquisition, simplify purchasing and enable omnichannel engagement
  • Collaborate with Product Management and Engineering to optimize workflows, from discovery to delivery and ongoing refinement
  • Establish AI-enabled workflows to accelerate concept exploration, prototyping and reduce ambiguity in requirements and handoffs
  • Build scalable design systems, reusable patterns and documentation practices for faster, consistent team execution
  • Leverage research, analytics, experimentation and user feedback to guide product decisions and improve outcomes

Working Conditions   

  • Office environment
  • Some travel required

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education  

  • Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction, or related field Advanced degree in a design-related discipline, or equivalent practical experience in UX/UI design

Experience   

  • 8+ years of experience solving UX problems in eCommerce
  • 8+ years of people leadership and managing team in large complex taxonomies
  • 8+ years  leading UX teams over long timelines accomplishing complex deliverables that deliver on the stated business goals

  • 8+ years using analytics and customer insights to enhance digital experiences

  • 8+ years experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration

  • Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses
  • Ability to design for telecom environments involving billing dependencies and configuration rules

 

Preferred Qualifications

 

Education

  • MBA or advanced degree 

Experience

  • Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences
  • Familiarity with cable and mobile sales processes, including product comparison and conversion strategies
  • Experience with enterprise platforms like Salesforce, Oracle, or Amdocs that influence digital design
  • Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion 

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MST822 2026-74480 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $169,800.00 and $361,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

About the Company

S

SPECTRUM

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1993
WEBSITE
https://jobs.spectrum.com/

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