Senior Director, End User Compute

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

The Sr. Director, End User Compute (EUC) is accountable for defining and executing the global strategy, delivery, and operational performance of all end-user technologies across Sysco. This role provides executive leadership for global service delivery supporting all Sysco associates across North America, Latin America, and Europe.

This leader is responsible for end-to-end lifecycle management of EUC services, including strategic roadmap development, engineering, deployment, operations, and continuous improvement. The role ensures cost-effective, secure, scalable, and high-performing end-user technologies that directly enable business productivity and operational excellence.

Operating as a key member of the Technology Leadership Team (TLT) and reporting to the Global CTO, this individual will oversee the team that is frequently the face of our organization to the business.  Customer service combined with excellent technical capabilities driven by tight clear and consistent processes and measures will be the foundations of the EUC team.

SCOPE & ORGANIZATION

• Global ownership of End User Compute services across US, Canada, Latin America, and Europe
• Leadership of ~240 associates globally through 6 direct reports
• Accountability for:
  • Field Support Services (on-site and remote support)
  • Collaboration platforms (M365, Teams, SharePoint)
  • AV / Conference Room standards and experience
  • EUC Engineering and device lifecycle management
  • PC/Device standards and asset strategy
  • Virtual Desktop (VDI / Cloud PC)
  • Automation and AI-enabled support (e.g., Copilot, predictive analytics)
• Financial accountability for a >$40M global operating budget

LEADERSHIP & MANAGEMENT RESPONSIBILITIES

• Provide strategic leadership for all EUC capabilities, ensuring alignment with enterprise technology strategy and business priorities
• Build, lead, and retain a high-performing global organization, fostering accountability, technical depth, and operational excellence
• Establish and drive multi-year EUC strategy focused on reliability, security, high performance and cost optimization
• Partner with senior business and technology stakeholders to ensure EUC services enable growth, productivity, and business operations
• Lead large-scale global rollouts of end-user technologies, ensuring consistent adoption, minimal disruption, and measurable business benefit
• Drive a culture of continuous improvement across service delivery, engineering, and operations
• Develop organizational capabilities in automation, AI, and self-healing technologies to reduce manual intervention and improve end-user experience

CAPABILITY GOVERNANCE, STRATEGY, AND DELIVERY

• Define and govern the global EUC capability portfolio, ensuring alignment to business outcomes, cost targets, and risk tolerance
• Improve KPIs and SLAs for end-user services, including:
  • Device performance and reliability
  • Incident resolution and MTTR
  • End-user satisfaction (CSAT/NPS)
  • Cost per user/device
• Lead modernization of EUC platforms, including:
  • Endpoint management
  • Standardized global collaboration experience
• Develop and execute strategies for AI-driven operations, including:
  • Predictive alerting and proactive remediation on endpoints
  • Intelligent automation and self-service capabilities
• Ensure security, compliance, and device posture standards are consistently applied globally in partnership with cybersecurity teams
• Oversee vendor performance, ensuring service providers meet performance, cost, and compliance expectations

FIELD SERVICES & END-USER EXPERIENCE

• Own global Field Support Services model delivering consistent support across all operating companies and facilities
• Standardize service delivery models across regions while enabling flexibility for local cost and service requirements
• Drive improvements in end-user experience and productivity through:
  • Reduced downtime
  • Faster issue resolution
  • Improved digital workplace capabilities
• Establish scalable support models tailored to different business segments and cost profiles

FINANCIAL & VENDOR MANAGEMENT

• Own and manage a global >$40M operating budget, ensuring alignment with financial targets and efficiency goals
• Lead strategic sourcing, vendor negotiations, and contract optimization to drive cost savings and improve service quality
• Create competitive tension across vendors to optimize pricing, performance, and innovation
• Work closely with Finance and Procurement to ensure effective cost allocation and financial transparency across regions

TECHNICAL STRATEGY & ARCHITECTURE OVERSIGHT

• Maintain deep working knowledge across core EUC technologies, including:
  • Microsoft 365 ecosystem (Teams, SharePoint, Exchange, Copilot)
  • Endpoint management (Intune)
  • Digital experience monitoring (Nexthink or equivalent)
  • Virtual desktop (Omnissa, Windows 365)
  • Identity and access (Active Directory)
  • Automation (PowerShell, Power Automate)
• Provide technical oversight and decision-making for platform selection, standards, and architecture
• Ensure solutions scale globally and support multiple cost tiers and operational models

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