Senior Director Enterprise Systems

The CSC ServiceWorks Story

The CSC ServiceWorks Story

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we're in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation

Overview

Primary responsibility for leading enterprise applications strategy, governance, and delivery for core business platforms, including Microsoft Dynamics 365 and cloud-based enterprise technologies, ensuring scalable architecture, operational stability, and continuous business process optimization. Oversees enterprise systems teams, cross-functional technology programs, and strategic initiatives that enable supply chain, finance, sales, and operational transformation across the organization.

Benefits & Perks

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

What we're looking for

Enterprise Systems Leadership

Own the governance, enhancement roadmap, and operating model for Dynamics 365 across Finance, Supply Chain, Field Operations, Customer Service, Sales, and PMA modules.

Lead post-go-live D365 operations including backlog prioritization, release planning, break/fix triage, and continuous improvement cycles.

Serve as the primary escalation point for enterprise application performance, integration reliability, and platform architecture decisions.

Oversee application development, integration design, and architectural standards across Azure, Dataverse, and connected enterprise platforms.

Lead evaluation, piloting, and recommendation of new technologies to streamline business processes, automate workflows, or replace aging legacy systems.

S&OP Enablement & Business Partnering

Design, implement, and operationalize an integrated Sales & Operations Planning (S&OP / IBP) capability, including demand planning, supply planning, capacity planning, inventory optimization, and financial alignment.

Serve as a trusted technology partner to Supply Chain, Operations, Finance, and Sales leaders-translating business needs into actionable system capabilities.

Proactively identify opportunities where D365 and Azure analytics can improve decision-making, reduce working capital, or enable revenue growth.

Develop and maintain business architecture documentation aligned to functional strategy and future-state roadmaps.

Delivery & Program Management

Lead end-to-end delivery of enterprise features, integrations, and cross-functional capabilities-on scope, on schedule, and on budget.

Manage project intake, prioritization frameworks, and stakeholder communication cadences to maintain delivery transparency.

Partner with Finance and IT leadership on annual budgeting, resource planning, and vendor spend management.

Ensure disaster recovery plans are current, tested, and aligned to business continuity requirements.

Team & Vendor Management

Build, develop, and retain a high-performing Enterprise Systems team of Architects, Business Systems Analysts, Developers, and Integration Engineers.

Establish clear performance expectations, development plans, and accountability structures for direct reports.

Manage critical vendor relationships including Microsoft, implementation partners (SIs), and third-party solution providers; ensure SLAs and contract terms are enforced.

Recruit for open roles and serve as a culture carrier for technical rigor and collaborative, business-aligned delivery.

Governance & Standards

Define and enforce architectural standards, integration patterns, and application lifecycle governance across the enterprise application portfolio.

Ensure system designs align with business strategy, security requirements, SOC 2 compliance obligations, and long-term scalability.

Lead Azure-based development practices including cloud-native architecture, CI/CD pipeline governance, and environment management.

Key Management Responsibilities:

• Recruit, hire, and manage assigned team
• Implement, communicate, and maintain Company practices, policies, and procedures with team
• Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking; presentation skills, facilitation skills.
• Ability to establish effective working relationships with stakeholders at all different levels.
• Flexibility during organizational and/or business changes.
• Effective problem-solving skills with attention to detail.
• Customer Service oriented.
• Effectively disseminates information to appropriate audiences verbally and in writing.
• Ability to actively gather appropriate level of participation and input to decision-making and foster it within teams

Required Education & Experience:

• Bachelor''s degree in Computer Science, Information Systems, Business Administration, or a related field; Master''s degree preferred.
• Minimum 8 years of progressive IT leadership experience with hands-on accountability for enterprise applications, business systems, or ERP platforms.
• Demonstrated experience with Microsoft Dynamics 365 (Finance & Operations, Supply Chain, Field Service, or Customer Service modules) in a mid-to-large enterprise environment.
• Track record of successfully delivering complex, multi-workstream ERP or enterprise application programs post-go-live, including ongoing operations and enhancement delivery.
• Prior experience in a SOC 2 regulated environment preferred.

Required Knowledge, Skills, and Abilities:

Technical

• Strong working knowledge of Microsoft Dynamics 365 F&O and its application across Finance, Supply Chain, Field Operations, and Customer Service.
• Hands-on familiarity with Azure cloud services, cloud-native architectures, and modern integration frameworks (Logic Apps, Azure Service Bus, Data Factory, etc.).
• Experience implementing or enabling S&OP or Integrated Business Planning using ERP, planning tools, or analytics platforms.
• Solid understanding of application lifecycle management, DevOps/CI-CD practices, and enterprise integration patterns.
• Proficiency in Microsoft Power Platform (Power BI, Power Automate) as a complement to D365 capabilities is a plus.

Business & Leadership

• Deep understanding of Supply Chain, Finance, Sales, and Field Operations business processes and the system capabilities that enable them.
• Ability to translate complex technical concepts into clear business language for non-technical stakeholders.
• Demonstrated experience building and leading technical teams, including performance management, talent development, and organizational design.
• Strong project management discipline with ability to manage multiple concurrent workstreams, competing priorities, and cross-functional dependencies.
• Effective influencer and communicator who can earn credibility at the Director and VP level without relying on positional authority.
• High-level problem-solving skills: able to define issues, gather and analyze data, and develop actionable conclusions independently.

Physical Requirements:

• Extended periods of desk/computer work.
• Frequent telephone and video conferencing.
• Occasional travel (up to 20%) to field locations, vendor sites, or technology conferences.
• May require occasional lifting of materials up to 25 lbs.

Minimum Salary

USD $155,806.00/Yr.

Maximum Salary

USD $195,000.00/Yr.