Senior Director IT- IAM & Provisioning Operations

Montefiore Medical Center

Yonkers, NY

JOB DETAILS
SALARY
$160,000–$200,000 Per Year
SKILLS
Access Control, Alliance/Partner Management, Analysis Skills, Auditing, Authentication, Automation, Budget Management, Business Administration, Business Operations, CCSP - Cisco Certified Security Professional, CISM - Certified Information Security Manager, CISSP - Certified Information Systems Security Professional, Change Management, Cloud Applications, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, Cross-Functional, Data Quality, Detail Oriented, Digital Certificates, Disaster Recovery, Documentation, Enterprise Architecture, Enterprise Protection, Error Handling, Finance, IAM - Information Assurance Management, ITIL (IT Infrastructure Library), Identity Data Management, Identity Federation, Incident Management, Incident Response, Information Technology & Information Systems, Internal Audit, Internet Security, Just in Time (JIT), LDAP (Lightweight Directory Access Protocol), Leadership, Legal, Licensing, Management Strategy, Medical Treatment, Mentoring, Metrics, Microsoft Access Database, Microsoft Active Directory, Microsoft Product Family, Multitasking, Negotiation Skills, Onboarding, Operational Control, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Operations Processes, Operations Security (OPSEC), Patient Care, People Management, Performance Management, Performance Metrics, Phishing, Process Improvement, Production Control, Public Key Infrastructure (PKI), Regulations, Regulatory Compliance, Regulatory Requirements, Reporting Dashboards, Risk, Risk Management, Root Cause Analysis, Security Analysis, Security Architecture, Security Auditing, Single Sign-On (SSO), Software as a Service (SaaS), Strategic Planning, Succession Planning, Systems Administration/Management, Team Building, Team Lead/Manager, Time Management, User Interface/Experience (UI/UX), Vendor/Supplier Management, Vendor/Supplier Relations
LOCATION
Yonkers, NY
POSTED
18 days ago

City/State:

Yonkers, New York

Grant Funded:

No

Department:

IT - Technology & Cloud Services

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 PM-5 AM

Scheduled Daily Hours:

8.5 HOURS

Pay Range:

$160,000.00-$200,000.00

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of being a data driven organization and tech-enabled care delivery to create better experiences for patients, providers, and operations teams.

The Senior Director of IAM & Provisioning Operations is responsible for leading and evolving the enterprise identity, access management, and provisioning strategy across a large and complex IT organization. This role oversees the teams, platforms, processes, and controls that govern workforce identity, application access, privileged access, certificate lifecycle management, access reviews, and automated user lifecycle operations. The position ensures that employees, contractors, partners, service accounts, and non-human identities receive the right access at the right time, with strong security, auditability, and operational discipline across the enterprise.

Education

A combination of education, experience, and training should qualify the candidate. A bachelor's degree in Information Technology, Cybersecurity, Computer Science, Business Administration, or a related discipline is preferred; equivalent enterprise leadership experience may be considered in lieu of formal education.

Certification(s)

Preferred certifications include but are not limited to:

  • Certified Information Systems Security Professional (CISSP)
  • Certified Information Security Manager (CISM)
  • Certified Identity and Access Manager (CIAM) or equivalent IAM certification
  • SailPoint IdentityIQ / IdentityNow certification or equivalent experience
  • CyberArk, BeyondTrust, Delinea, or equivalent Privileged Access Management certification
  • Microsoft Certified: Identity and Access Administrator Associate
  • Certified Cloud Security Professional (CCSP)
  • ITIL Foundation Certification
  • Equivalent Experience.

Role and Responsibilities

The Senior Director of IAM & Provisioning Operations provides strategic and operational leadership across all aspects of enterprise identity governance, provisioning, privileged access, and certificate management. The role ensures secure, compliant, reliable, and scalable access operations while enabling the business to move efficiently and reducing access-related risk across the organization.

Key responsibilities

  • Lead the IAM & Provisioning Operations organization, overseeing teams responsible for identity governance, access provisioning, privileged access management, certificate lifecycle management, and access operations.
  • Own and evolve the enterprise IAM strategy, roadmap, operating model, and governance framework in partnership with Cybersecurity, Enterprise Architecture, Infrastructure, Applications, HR, Cloud teams, Compliance, Internal Audit, and business leadership.
  • Oversee SailPoint or equivalent Identity Governance and Administration platforms, including identity aggregation, access request workflows, Automations, code changes, role management, access certifications, policy enforcement, segregation of duties, and lifecycle event processing.
  • Direct enterprise provisioning and deprovisioning operations for employees, contractors, vendors, partners, and other workforce populations across on-premises, cloud, SaaS, and legacy application environments.
  • Govern joiner, mover, leaver, transfer, rehire, and termination processes to ensure timely, accurate, auditable, and automated access changes aligned to HR source-of-truth data.
  • Own the enterprise Multi-Factor Authentication program, including platform governance, registration and adoption monitoring, end-user experience, exception and exclusion management, and phishing-resistant authentication initiatives such as FIDO2 and certificate-based authentication. Lead MFA migration and modernization programs across workforce populations, and ensure MFA controls are aligned with conditional access policy, regulatory requirements, and risk-based authentication standards.
  • Lead the Privileged Access Management (PAM) program, including vaulting, credential rotation, privileged session management, just-in-time access, break-glass procedures, service account governance, and privileged access reviews.
  • Oversee certificate management and PKI-related operations, including certificate inventory, discovery, issuance, renewal, expiration monitoring, key management, automation, standards, and operational controls to prevent outages.
  • Establish standards for role-based access control, attribute-based access control, least privilege, access recertification, privileged access, service accounts, shared accounts, application onboarding, and access exception handling.
  • Partner with application, infrastructure, cloud, and security teams to onboard critical applications and platforms into IAM, SailPoint, PAM, SSO, MFA, and access review processes.
  • Manage identity integrations with directories and authentication services such as Active Directory, Microsoft Entra ID, LDAP, SSO, MFA, federation, and cloud identity platforms as applicable.
  • Ensure IAM operations support regulatory, audit, and compliance requirements, including evidence production, control testing, remediation tracking, policy alignment, and risk reporting.
  • Develop and monitor service levels, key risk indicators, key performance indicators, operational dashboards, queue health, provisioning timeliness, access removal timeliness, certification completion, and incident trends.
  • Lead major incident response, root cause analysis, problem management, and continuous improvement for IAM, PAM, provisioning, certificate, and access-related service disruptions.
  • Drive automation and process improvement to reduce manual provisioning, improve fulfillment accuracy, accelerate onboarding, reduce orphaned access, and improve the overall user experience.
  • Own vendor relationships, platform support models, contract input, licensing optimization, and roadmap alignment for IAM, IGA, PAM, certificate management, and related identity technologies.

Candidate Qualifications

  • A minimum of 10 years of experience in Identity and Access Management, cybersecurity, infrastructure, application access operations, or IT operations, with at least 5 years in a senior leadership or director-level role.
  • Deep experience leading IAM operations in a large, complex, highly regulated, or distributed enterprise environment.
  • Proven experience with SailPoint IdentityIQ, SailPoint IdentityNow, or equivalent Identity Governance and Administration platforms.
  • Strong experience with Privileged Access Management platforms and operating models, including CyberArk, BeyondTrust, Delinea, or equivalent technologies.
  • Experience managing certificate lifecycle operations, PKI processes, certificate discovery, renewal automation, expiration prevention, and operational controls.
  • Demonstrated success improving provisioning, deprovisioning, access request, access review, and lifecycle management processes at enterprise scale.
  • Strong understanding of directory services, identity sources, HR-driven identity lifecycle, SSO, MFA, federation, conditional access, service accounts, non-human identities, and cloud identity patterns.
  • Experience supporting audit, risk, compliance, regulatory reviews, and control remediation activities related to access management and privileged access.
  • Ability to lead large, cross-functional teams and influence application owners, infrastructure teams, security teams, business leaders, and executive stakeholders.
  • Experience managing vendors, budgets, staffing models, managed service partners, roadmaps, and enterprise technology lifecycle decisions.

Required Skills

  • Expertise in enterprise Identity and Access Management, Identity Governance and Administration, access provisioning, Privileged Access Management, and certificate lifecycle operations.
  • Strong leadership and people management skills, including team development, mentorship, succession planning, workload management, and strategic planning.
  • Deep understanding of security principles including least privilege, zero trust, separation of duties, privileged access controls, access certification, and risk-based access governance.
  • Strong operational discipline with experience managing service levels, incident management, problem management, change management, audit findings, control gaps, and continuous improvement initiatives.
  • Ability to translate technical IAM risks, operational metrics, and control issues into clear executive-level communications and business decisions.
  • Excellent communication, collaboration, negotiation, and stakeholder management skills across technical, security, compliance, HR, legal, finance, and business functions.
  • Ability to manage multiple priorities, large programs, complex escalations, and enterprise-wide transformation efforts with urgency and attention to detail.
  • Strong analytical skills with the ability to use metrics, dashboards, and data-driven insights to improve IAM performance, reduce risk, and drive accountability.

Additional Responsibilities

  • Champion identity modernization, automation, and Zero Trust-aligned access management practices across the enterprise.
  • Partner with cybersecurity leadership to align IAM operations with enterprise security architecture, risk tolerance, threat management, and regulatory obligations.
  • Develop and maintain IAM documentation, operational runbooks, engineering standards, access models, governance models, procedures, and executive reporting materials.
  • Provide regular leadership reporting on outages, access risks, audit issues, certification status, provisioning performance, certificate expiration risk, PAM adoption, and project status.
  • Drive improvements in employee onboarding, contractor onboarding, transfers, terminations, emergency access, and access request user experience.
  • Partner with HR and business operations to improve identity source data quality, identity lifecycle triggers, organizational hierarchy alignment, and access assignment accuracy.
  • Support merger, acquisition, divestiture, application migration, cloud adoption, and major transformation efforts from an identity and access operations perspective.
  • Drive cost efficiency, platform rationalization, licensing optimization, operational automation, and managed service effectiveness across IAM and access operations.
  • Ensure the IAM organization is prepared for audits, security assessments, disaster recovery events, regulatory reviews, and enterprise resilience exercises.

The Senior Director of IAM & Provisioning Operations plays a critical leadership role in protecting the enterprise, enabling secure access, reducing operational risk, and ensuring identity and access processes are reliable, auditable, scalable, and aligned with business needs across the organization.

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#SF-DICE-MIT

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

About the Company

M

Montefiore Medical Center

About Montefiore Medical Center

Commitment to Excellence

As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

Enduring Mission and Distinguished History

The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.

From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.

Our Services

We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.

Notable Centers of Excellence

At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.

Advanced Specialty and Surgical Care

We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.

Primary Care

With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.

Providing Care Without Walls

Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.

Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.

Research and Education

Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.

The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.

The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.

Comprehensive Care Management

Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.

Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.

Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.

Learn More

  • Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
  • History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
  • Commitment to the Community – Community health, education and neighborhood development.
  • Leadership – Executives and clinical chairs leading Montefiore’s advancements.
  • Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
  • Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
  • Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
WEBSITE
http://www.montefiore.org/