Senior Director, IT Product Management - GTM & Customer Experience

Job Summary

About the role

We are seeking a visionary product leader to own the AI-driven transformation of the platforms powering Rubrik&39s Go-To-Market GTM and Customer Experience CX capabilities. This is a hands-on leadership role - architect and player-coach accountable for the end-to-end product vision agentic system design and delivery of intelligent experiences across the revenue lifecycle from prospect to quote to cash to renewal and support. You will lead a team of product managers and partner deeply with engineering to move beyond traditional SaaS UIs toward multi-agent orchestration.

North Star

Redesign how Rubrik sells partners launches products and serves customers as an AI-native agentic system - not incrementally better SaaS screens but autonomous workflows that own outcomes. You are the product leader who turns that ambition into a shipped governed measurable reality - and who raises the craft of AI product management across the GTM and CX estate.

What you&39ll do

Own the multi-year product vision and roadmap for embedding advanced AI across the entire GTM and CX stack translate corporate strategy into a rigorously prioritized portfolio of AI initiatives each grounded in measurable business impact.

Bring hands-on mastery of the GTM and CX domains - Quote-to-Cash Q2C partner motions and post-sale onboarding and support - and use it as the source of truth for every design decision.

Redesign the process from first principles before introducing tooling or agents - simplify standardize and remove steps that exist only to serve legacy systems.

Re-imagine Q2C and NPI as clean measurable flows only then apply automation and agentic orchestration to the steps that remain.

Instrument every process so cycle time productivity and value delivery are visible and improvable.

Define the data contracts and master-data alignment across Salesforce CPQ ERPbilling and CX systems so decisions and agents act on a single fit-for-purpose source.

Balance innovation velocity with stability scalability and technical-debt reduction so improvements compound instead of creating new seams.

Advance the organization from an AI-native AI-first posture to true agentification - business processes that operate as governed multi-agent systems with human-in-the-loop control.

Earn it in the right order

Agentification does not happen without process fit and data fit. Redesigned instrumented processes and fit-foSequence the roadmap around lighthouse beachheads where each build retires a legacy path rather than running beside it.

Set the standard for production-grade AI eval coverage human-in-the-loop guardrails and responsible-AI practices baked into the definition of done.

Bring an architect-first systems-designer mindset. Shape scalable AI architectures for GTMCX workflows that leverage LLMs agentic frameworks vector search orchestration layers and real-time inference - in close partnership with Engineering.

Prototype validate and iterate on high-impact AI concepts through rapid proof-of-concept work own the product side of the full AI SDLC across GTM and CX platforms.

Drive user-centric AI innovation in seller partner and customer journeys - ruthlessly removing friction through intelligent automation predictive insight and personalization.

Maintain platform health by balancing innovation velocity with stability scalability and technical-debt reduction across Salesforce CPQ engines ERP integrations and custom AI layers - governed loops that preserve velocity while producing audit artifacts as a byproduct.

Lead mentor and scale a high-performing team of AI-fluent product managers operate as a player-coach - deeply engaged in architecture and product direction while building organizational AI product excellence.

Raise the bar on the craft data-driven decisions experimentation frameworks and business-value quantification over vanity PoCs.

Experience you&39ll need

15&43 years of progressive leadership in enterprise technology product management including 5&43 years leading teams at a high-growth large-scale tech or SaaS company.

GTM fluency experience with hardware software SaaS go-to-market models and the technical complexities of NPI in such environments.

B2B Business Transformation Demonstrated track record leading large-scale process re-engineering initiatives that streamlined Quote-to-Cash Q2C or NPI flows with direct accountability for metrics like cycle time cost-to-serve and seller productivity.

Operating Model Alignment Exceptional ability to partner with CRO RevOps Finance and CS executives to align operating models drive organizational change management and eliminate legacy operational debt.

Applied AI depth demonstrated success leading the design and delivery of production-grade AIML products including generative-AI applications agentic architectures and large-scale automation.

Strong GTM System knowledge with hands-on experience across CRM Salesforce PRM advanced CPQ billing and complex revenue architectures CX customer-support platforms a strong plus.

Proven track record transforming seller partner customer experiences through agentic AI intelligent automation and data-driven platforms with measurable impact on revenue operations.

Technical credibility to influence and partner with senior executives product engineering and AI teams fluency with the modern AI stack LLMs agent frameworks cloud MLOps vector search real-time systems alongside core GTM platforms Salesforce Clari or equivalents.

Mindset

Drive disruptive AI innovation while maintaining the reliability compliance and stability required for mission-critical revenue systems.

Bachelor&39s degree in Computer Science Engineering or a related field advanced degree MSPhD or MBA preferred.

The minimum and maximum base salaries for this role are posted below additionally the role is eligible for bonus potential equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range the salary offered will be determined by work location and additional factors including job-related skills experience and relevant education or training.

US Pay Range

278200-389800 USD

Join Us in Securing and Accelerating the World&39s AI Transformation

Rubrik RBRK the Security and AI Operations Company leads at the intersection of data protection cyber resilience and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing monitoring and recovering data identities and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions enforcing real-time guardrails fine-tuning for accuracy and undoing agentic mistakes.

Linkedin | X formerly Twitter | Instagram |Rubrik.com

Inclusion &64 Rubrik

At Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the worlds data. Our goal is to hire and promote the best talent regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture

Our Company

We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

Our Culture

We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work. Your contributions help us innovate and break boundaries.

Our Communities

We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik contributing to safer and stronger communities.

Equal Opportunity EmployerVeteransDisabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age