Senior Director, Learning and Engagement

Role: Senior Director, Learning and Engagement

Reports to: Chief Diversity Equity And Inclusion Officer

Program: 9008-Learning

Department: Learning and Engagement

Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018

Schedule: Monday - Friday, 8am - 4:30pm

Setting: Not 100% Onsite

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

The Senior Director of Learning and Engagement is responsible for ensuring a culture at The People Concern, where all employees are aligned to the mission and contributing to the Vision 2028, our goal of housing 20,000 people by 2028. To do this, the Senior Director of Learning and Engagement will lead teams that are responsible for employee experience, employee engagement, internal communications, learning, and professional development. The Senior Director of Learning and Engagement will work cross-functionally to support agency-wide initiatives and problem-solving and will be responsible for leading systems of continual organizational learning and improvement. This position will report to the CDEIO, with strong collaboration with the COO and CHRO.

Essential Duties and Responsibilities:

• General

• Drives forward strategy and projects that reinforce the company's core values and employee expected behaviors.

• Partners with executive leadership to articulate and continually improve the employee experience.

• Designs experiences that are intuitive, scalable, and aligned to TPC culture and priorities.

• Continuously assesses employee and manager pain points and champions operational excellence and process standardization.

• Utilizes a DEI lens to evaluate operations to ensure accessibility for all and that all staff are welcome, valued, and respected.

• Builds effective relationships with internal/external stakeholders.

• Supervises the Senior Manager, Learning and Engagement, who manages the department coordinators.

• Learning

• Owns Learning Department professional development strategy and programs including New Employee Orientation, People Leader Orientation, People Leader Academy, People Concern University, Relias, In the Know at People Co, and Pro-ACT.

• Oversees leadership development strategy including LEEP, Leaders Growing, and Leadership Development Pods.

• Consults on all learning and training experiences, held by other departments/leaders, including the Case Manager Apprenticeship Program, Facilities Spanish Group, and Community Advisory Board.

• Ensures learning experiences and professional development are practical, scalable, and directly connected to organizational outcomes.

• Employee Experience/Employee Engagement

• Is responsible for the employee/manager relationship, supporting People Leader learning and development to ensure a consistent experience across departments.

• Ensures company support to allow all staff to be fully aligned with core values and expected behaviors.

• Builds an integrated employee experience that centers high-impact, efficient work flows and processes, including easily accessible support, tools, and information.

• Drives strategy for a robust calendar of employee engagement events and initiatives, including People Co Con, Day in the Park, Town Hall by Call, Kudos, etc.

• Oversees internal communications strategy, in coordination with the Employee Engagement team.

• Owns responsiveness to annual staff surveying.

• Ensures consistent messaging globally across all communication channels.

Qualifications:

• Bachelor's degree or equivalent combination of education, experience, and training in organizational development, education, project management, and communications.
• Must have a passion for learning and creating a collaborative environment for staff engagement and continuous improvement.
• Eight years' experience in the delivery of social services and/or non-profit management. Experience in homeless services and domestic violence preferred.
• Excellent facilitation and conflict resolution skills, with demonstrated ability and comfort in facilitating trainings and workshops across tiers of leadership, including: Executive Leadership, Board, and Senior Leadership.
• Minimum five years' experience supervising staff including evidence of strengths-based supervision with staff from a range of diverse experiences and identities.
• Must exhibit a high degree of professionalism, business judgment, tact, and diplomacy.
• Strong interpersonal communication skills with a desire to build effective partnerships to create positive impact on staff experience.
• Able to be precise, thorough, and detail-oriented, with excellent time management and organizational skills.
• Skilled in public speaking with diverse audiences, in both intimate and large group settings.
• Able to self-start, take initiative, work independently and achieve high standards to meet multiple deadlines, while also working effectively with others in a team-oriented environment.
• Strong experience with computer applications including Word, Excel, and PowerPoint required, as well as platforms such as Zoom, Microsoft 365, SharePoint, and design programs such as Canva.
• Strong verbal and written communication skills, creative problem-solving skills and ability to provide quantitative analysis.
• Working knowledge of trauma-informed care principles, harm reduction models, and diversity, equity and inclusion.
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record, and willingness to drive to various sites for training and engagement throughout the year as needed.

Preferred Qualifications:

• Fluency in written and spoken Spanish strongly preferred.

Work Environment:

• Combination of field and office environment, hybrid optional. Required to be in person, on-site at minimum two (2) days per week, and often more depending on events and other necessities.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35lbs.
• On occasion, walk or drive to different local sites.
• Will necessitate occasionally working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates