Job Description
We are seeking an experienced Senior Director of Loan Operations & Fulfillment to join a well-established financial institution in Raleigh, NC. This is a highly visible executive leadership role responsible for driving strategy, performance, and operational excellence across the lending organization.
The Senior Director will oversee leaders responsible for multiple areas of lending, including mortgage origination and fulfillment, processing, closing, servicing, collections, and loss mitigation, with additional responsibility across secured and unsecured consumer lending products.
This is an excellent opportunity for a lending executive who has broad operational experience and enjoys working in an environment where senior leaders wear multiple hats. We are particularly interested in candidates who have worked within regional banks, community banks, credit unions, or other financial institutions where leaders have responsibility across multiple areas of the lending lifecycle.
Job Responsibilities
- Provide strategic leadership and oversight across end-to-end lending operations.
- Lead and develop managers responsible for mortgage origination/fulfillment, processing, closing, servicing, collections, and other lending functions.
- Oversee operations supporting mortgage, HELOC, and secured and unsecured consumer lending products.
- Develop and execute strategies to improve the client experience, productivity, operational efficiency, quality, and cost.
- Identify opportunities to simplify and automate lending processes and workflows.
- Establish and monitor KPIs related to production, turnaround times, servicing quality, delinquency, risk, and overall operational performance.
- Provide leadership around servicing, collections, default management, and loss mitigation strategies.
- Ensure strong operational risk identification, controls, monitoring, and escalation processes.
- Partner closely with Risk, Compliance, Legal, Technology, Finance, and other business leaders.
- Ensure lending operations comply with applicable federal and state regulations, including RESPA, TILA, HMDA, FDCPA, and other consumer lending requirements.
- Provide executive-level reporting regarding operational performance, risk, controls, and regulatory compliance.
- Manage key third-party vendor and service-provider relationships.
- Lead process improvement, automation, and operational transformation initiatives.
- Coach, mentor, and develop managers while building a strong leadership team.
Numbers & Facts
| Location | Raleigh, NC |
| Job Type | Full-time |
| Salary | $210,000–$225,000 Per Year |
| Company Size | 51 - 200 |
| Year Founded | 2006 |
| Headquarters | Clearwater, FL, US |
| Additional Compensation | Bonus |
| Website | https://newboldadvisors.com/ |
Qualifications
- 10+ years of progressive experience in banking, mortgage, consumer lending, or loan operations.
- Significant leadership experience within lending operations.
- Experience leading other managers or functional leaders.
- Broad understanding of the lending lifecycle rather than experience limited to one specialized area.
- Strong mortgage operations experience, ideally including origination/fulfillment, processing, closing, and servicing.
- Experience with additional lending products such as HELOCs, consumer lending, credit cards, or other secured/unsecured products is highly desirable.
- Knowledge of servicing, collections, default management, and/or loss mitigation.
- Demonstrated success improving operational efficiency, processes, workflows, and customer experience.
- Experience with automation, technology modernization, or lending transformation initiatives.
- Strong knowledge of lending regulations and operational risk management.
- Ability to work effectively with executive leadership and cross-functional business partners.
- Strong analytical, communication, and decision-making skills.
- Bachelor's degree required.
Benefits
Paid Time-Off, Performance Bonus, Life Insurance, Parental Paid Leave, Mobile Phone, 401K Match, Employee Referral Program, Employee Events, Paid Sick Days, Medical, Dental, Vision
About Company
Newbold Advisors is a trusted strategic partner for mortgage, fintech, and financial services organizations. Founded in 2006, we specialize in connecting exceptional talent with forward-thinking companies that need to scale, modernize, or transform.
Our expertise spans business and technology consulting, talent acquisition, project delivery, and change management. Whether our clients need interim leadership, specialized contractors, or permanent hires, we deliver people who don’t just fill seats, they drive outcomes.
We are built on two core principles: act as a true trusted advisor and prioritize both client success and consultant satisfaction above all else. This people-first philosophy has earned us long-standing relationships with some of the most respected names in the mortgage and fintech industries.
At Newbold, we believe the right talent, aligned with the right strategy, is the ultimate competitive advantage. That’s why we go beyond traditional staffing and help organizations build stronger teams and better workplaces.
Headquartered in Clearwater, Florida, with a nationwide reach, Newbold continues to grow as a leader in human capital solutions for the financial services sector.
Skills
- Community Bankingunmatched
- Consumer Loansunmatched
- Credit Unionunmatched
- Cross-Functionalunmatched
- Leadershipunmatched
- Loan Operationsunmatched
- Loan Originationunmatched
- Loansunmatched
- Loss Mitigationunmatched
- Mortgage Lendingunmatched
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