Senior Director of Sales Support

Purpose

The primary emphasis of this position is driving profitable sales and customer satisfaction for the Division through the coordination of store support center resources. The Senior Director of Sales Support is a liaison between merchandising, support, and retail operations. The role is charged with ensuring successful implementation, execution and performance of sales initiatives. The Senior Director of Sales Support is responsible for overseeing several division teams to accomplish this task including, Food-Safety, Risk Management, Asset Protection, Ecommerce, Shrink, Front End, Construction, Maintenance, and Facilities. This role develops and tracks cost savings initiatives for the Division with an emphasis on building efficiency.

Job Responsibilities and Accountabilities

GENERAL

• Support company aspirations with respect to Diversity & Inclusion by hiring, developing, and promoting associates who reflect the diversity of the communities we support.

MARKETING EXECUTION

• Drive retail marketing execution by understanding division marketing, merchandising and programming priorities and supporting through both retail operations and functional groups.
• Oversee training development and reinforcement of best practices to store staff to ensure retail execution goals are met or exceeded.

ECOMMERCE

• Manage and oversee ecommerce operations for DUG and Home Delivery. Role will oversee all elements including capital planning, staffing, training and development, marketing and ongoing execution.
• Goal is to deliver a differentiated offering for efficiency and perishable quality.
• Oversight of Ecommerce Team to effectively build business through customer satisfaction.
• Develops and tracks performance of KPIs. Deliver profitability of overall operations.
• Works with Retail Operations and Marketing / Merchandising to drive business, customer retention, and market share growth.

CAPITAL PLANNING

• Working with key leaders, develop forward looking capital strategies that best support Division's vision of the future, while achieving the best return on capital.
• Coordinate Marketing & Merchandising, Retail Operations and Functional Groups with regards to capital planning to build efficiency and reduce waste.

BACKSTAGE FUNCTIONAL GROUP OVERSIGHT

• Create exceptionalism within each backstage functional group, with clear goals and timebound benchmarks for each.
• Effectively develop and manage the budgets, programs and strategies of each of the functional areas; seeking to increase efficiency, production, and improve cost controls.
• Oversee setting and managing budgets for store repairs and RFSC (Retail Facilities Service Center, NSC).
• Oversee operational metrics and partner with division Finance and District Managers to look for opportunities to reduce costs or avoid regulatory fines and ensure customer/employee safety.
• Oversee direct reports in the development of strategies and best practices across the division, and track and monitor these metrics to ensure accountability and compliance with division programs for all support areas.
• Regularly travels to store locations throughout banner to gather feedback, inspect conditions, identify opportunities for additional profitable sales, communicate expectations and serve as a resource for questions.
• Represent the division and Company in all compliance complaints and charges including but not limited to; OSHA, state, federal and local regulatory agencies as it relates to Safety, Food Safety, and CSR.
• Oversee the monitoring of store operations and safety program initiatives/accident metrics and work to reduce any accident events due to store condition issues.
• Oversee the establishment of policies and procedures to assure that company facilities are in compliance with environmental laws and regulations. Facilities include retail stores, fuel stations (if applicable), division office and distribution centers, and supply plants. Environmental laws and regulations include those established by US EPA and state or local environmental agencies dealing with air, water, and land pollution, hazardous waste, and hazardous materials.
• Provide various company departments, such as Public Affairs, Governmental Relations, and Investor Relations, with information on current environmental programs status.
• Act as one of the division's resources on Sustainability.

PEOPLE DEVELOPMENT

• Creates an empowered team who focuses on coaching, teaching and training store teams to achieve high operational performance.
• Continuously provides developmental feedback and support.
• Creates a dynamic culture of change and transition toward using metrics and 'best practices' that will optimize performance and results.

Job Requirements

Relevant Experience, Education, Certification, Knowledge, Skills and Abilities

• Bachelor's degree preferred.
• 10-15+ years retail operations experience including; regulatory compliance, project management.
• 5-8+ years retail operations, or equivalent experience.
• 5-8+ years people management experience.
• Highly developed organizational skills with the ability to track and manage multiple on-going operational projects and action items across the divisions.
• Ability to quickly react to an array of business reports and metrics and provide direction and guidance to staff as needed to maximize support and services for retail.
• Solid knowledge of interpreting and reviewing financial information, P & L statements and how programs can impact revenue and expense line items.
• Effectively communicates to all levels of the organization using diplomacy and persuasive skills.
• Candidly and constructively speaks up even when it's difficult to do so.
• Proven experience in managing teams includes ability to provide direction, understand resource capability and successfully drive results working with direct reports, dotted line and/or internal or external resources.
• Positively motivates others to accomplish goals, provides honest feedback in a constructive way.
• Self-motivated, assumes personal accountability for results and performance.
• Autonomously meets goals and deadlines.
• Demonstrated track record as proactive trusted advisor/thought leader in an organization, particularly around strategic issues to drive results.
• Balances the needs of multiple stakeholders while maintaining strong executive level partnerships.
• Demonstrates the highest levels of ethics and policy compliance at all levels.

TRAVEL REQUIREMENTS: 25% travel.

PHYSICAL ENVIRONMENT:

• Work may be performed in a temperature-controlled environment.
• Must sit, stand or walk for extended periods of time.
• May spend long periods of time at desk or computer terminal.
• May use calculators, keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.

Workdays are fast paced; some evening and weekend work may be required.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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