Senior Director of Technology Services

Senior Director of Technology Services

Salary

$117,371.63 - $153,024.95 Annually

Location

Boston Police Headquarters - 1 Schroeder Plaza

Job Type

Full-Time

Job Number

2026-00051

Department

Police Department

Opening Date

09/16/2026

Closing Date

11/16/2026 11:59 PM Eastern

• Description
• Benefits

Overview

The Senior Director of Technology Services provides executive-level leadership, strategic direction, and operational oversight of the Boston Police Department's (BPD) technology environment. Reporting directly to the Chief of the Bureau of Administration and Technology, the Director is responsible for developing and executing the Department's technology strategy and overseeing the performance, security, reliability, and modernization of mission-critical technology supporting BPD's 24/7 public safety operations.

Responsibilities

• Establish and execute a comprehensive IT strategy that aligns with BPD's mission, operational priorities, and long-term organizational goals.
• Provide strategic direction on technology policy, standards, and modernization initiatives.
• Monitor emerging technologies and translate innovative ideas into actionable plans that enhance public safety operations, data transparency, and departmental efficiency.
• Serve as a trusted advisor to the Commissioner, command staff, and senior City officials on matters related to technology strategy and security.
• Oversee the performance, stability, and security of mission-critical systems in a 24/7 operational environment.
• Ensure compliance with Service Level Agreements (SLAs), CJIS standards, and departmental security policies.
• Direct incident response for major outages or cybersecurity events, coordinating with internal teams and external partners as required.
• Lead change management processes and enforce technology governance policies.
• Manage IT infrastructure operations, including data centers, networks, telecommunications, cloud services (IaaS, PaaS, DaaS), and enterprise applications.
• Evaluate, select, and implement technology solutions that improve service delivery and operational effectiveness.
• Oversee asset management, contract management, and public procurement processes for technology systems and services.
• Serve as executive sponsor and approver for major technology projects.
• Ensure projects are delivered on time, within scope, and on budget.
• Partner with the City's Department of Innovation and Technology (DoIT) to align BPD technology initiatives with citywide standards and strategic objectives.
• Lead and provide executive oversight to a multidisciplinary technology organization consisting of sworn personnel, civilian employees, contractors, and consultants across multiple technical and operational disciplines.
• Recruit, develop, and retain high-performing IT professionals.
• Establish a culture of collaboration, accountability, continuous improvement, and customer-centered service.
• Create professional development plans and implement workforce training programs to enhance capabilities.
• Ensure systems meet operational, analytical, and reporting needs for departmental leadership.
• Support initiatives that advance data-driven decision-making and improve transparency.
• Drive digital transformation efforts that modernize workflows, enhance efficiency, and improve user experience.
• Promote a customer-service-focused approach to technology delivery.
• Ensure technology investments provide value and align with public safety needs.
• Develop, oversee, and manage the Division's technology operating and capital budgets, ensuring the strategic allocation of resources and fiscal accountability for technology investments, contracts, systems, and services.
• Provide executive oversight of technology procurements, vendor relationships, contract negotiations and administration, and major technology investments in accordance with City procurement requirements.
• Performs related work as required.

Minimum Entrance Qualifications

• At least eight (8) years of progressively responsible experience in enterprise information technology, including at least five (5) years in a senior supervisory or managerial capacity overseeing complex technology operations, programs, or teams.
• A bachelors degree in Information Technology, Computer Science, Engineering, Information Systems, or a related field is strongly preferred. A masters degree in a related field is desirable. Appropriate substitutions based on education and experience may be considered.
• High proficiency with enterprise IT solutions.
• Professional certifications such as ITIL, PMP, CISSP, or comparable technology, project management, or cybersecurity credentials are preferred.
• Demonstrated knowledge of public-sector technology environments, with experience supporting law enforcement, public safety, emergency response, or other complex 24/7 operational environments strongly preferred.
• Demonstrated experience managing large-scale IT projects and budgets.
• Strong communication, leadership, and team-building skills.
• Ability to troubleshoot technical issues.

Opportunities:

The position will provide the successful candidate an operational leadership role in a large, complex organization. Training opportunities in management, leadership development and various IT-related fields will be available to further the professional development of the candidate.

CRIMINAL RECORD CHECK REQUIRED

PRE-EMPLOYMENT DRUG TEST REQUIRED

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-12

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov