Position Summary...
Role summary:
The Senior Director, Operations leads the development and execution of operational strategies across multiple divisions, translating vision into actionable plans that enhance performance and customer experience. This role oversees complex projects, drives process improvements, and collaborates with cross-functional teams to optimize efficiency and achieve business objectives. By leveraging data analysis and industry benchmarks, the position ensures alignment with organizational goals while managing budgets and resources effectively. The Senior Director fosters innovation, operational excellence, and continuous improvement to support sustainable growth and superior service delivery.
About the team:
The team leads efforts to ensure the stability and reliability of the Last Mile ecosystem by proactively identifying, preventing, and resolving defects at scale. Collaborating across Product, Engineering, Operations, and Support, the team drives platform stability, launch quality, testing, monitoring, and defect governance. Their focus is on delivering seamless experiences and building trust across the platform. This group champions operational excellence and continuous improvement, aligning business strategies with measurable outcomes to support efficient, high-quality service delivery and maintain strong cross-functional partnerships.
What you'll do...
What you'll bring...
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications
Bachelor's degree in Business Administration, Engineering, Operations , or related field and 6 years' experience in operations, project
management, or related area OR 8 years' experience in operations, project management, or related area.
4 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading a cross-functional team
Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management
Project Management - Project Management Professional - Certification
Primary Location...
802 Respect Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Role summary: The Senior Director, Operations leads the development and execution of operational strategies across multiple divisions, translating vision into actionable plans that enhance performance and customer experience. This role oversees complex projects, drives process improvements, and collaborates with cross-functional teams to optimize efficiency and achieve business objectives. By leveraging data analysis and industry benchmarks, the position ensures alignment with organizational goals while managing budgets and resources effectively. The Senior Director fosters innovation, operational excellence, and continuous improvement to support sustainable growth and superior service delivery. About the team: The team leads efforts to ensure the stability and reliability of the Last Mile ecosystem by proactively identifying, preventing, and resolving defects at scale. Collaborating across Product, Engineering, Operations, and Support, the team drives platform stability, launch quality, testing, monitoring, and defect governance. Their focus is on delivering seamless experiences and building trust across the platform. This group champions operational excellence and continuous improvement, aligning business strategies with measurable outcomes to support efficient, high-quality service delivery and maintain strong cross-functional partnerships.