Senior Director Operations

Responsibilities:

Operations Planning & Change Management:

• Partners with ACAO, and Divisional Leadership in establishing annual operating priorities, implementation plans, and measures of success.
• Provides input for the development of Divisions strategic plan and budget. 
• Participates as a member of the Divisions Leadership in the development of strategic capital and other resource priorities and manages them to achieve maximum benefit to Division.
• Proactively develops change management strategy for major organizational activities and programs.

Clinical Operations:

• Responsible for all clinical operations as executed by ACAO, Divisional Leadership, Practice Administrators and Practice and Program Managers.
• Oversee the direction and execution of operations, ensures the practice management team coordinates all practice functions to provide smooth, integrated operations.
• Ensures unified and effective patient access initiatives that promote patient centered access to the Division for scheduling, registration or medical care o Addresses interdivisional barriers to delivery of care, including staffing, equipment, and facilities.
• Manages the implementation process for new business, expansion and/or moves to new practice sites.
• Develops, implements and monitors statistical reporting of key operation metrics, adjusts operations as needed to maintain peak performance.
• Establishes provider productivity standards in coordination with the Medical Directors, Administrators.
• Develops policies and procedures to reduce cancellations, bumps, no-show rates, and new patient appointment lag time.
• Proactively pursues opportunities to improve the delivery of superior customer service, address patient complaints.
• Facilitates regular and consistent system communication with all stakeholders, promotes dialogue.
• Manages relationships with all practices to ensure positive working environment and intervenes appropriately when issues arise.

Workforce Planning & Management:

• Assures optimized staffing across sites, build capability to flex staff to locations for coverage.
• Perform staffing analysis as needed to ensure adequate staffing in ambulatory and program settings o Provide management of staff at all sites in coordination with Human Resources, standards, and guidelines to Utilize human resource management techniques to ensure employee engagement, retention, and high morale.
• Responsible for talent acquisition submission of position justification, job posting, recruitment process, onboarding.
• Ensures mandatory education compliance, evaluations, and training.
• Promotes staff development through performance evaluation, coaching, identifying development goals, and arranging educational opportunities that enhance and encourage continued professional growth among staff.
• Creates and supports an environment which empowers and expects staff to: serve as ambassadors participate in unit/divisional decisions, negotiate care needs of patients accept responsibility for their contribution to the patient experience, their own growth and professional competencies.
• Serves as a role model in all aspects of job performance, embodying a culture of caring, commitment, integrity, and teamwork.

Revenue Cycle:

• Strives to maximize financial performance of the clinics through the development and implementation of management techniques to optimize revenue and control costs.
• Provides regular communication and feedback to ACAO and divisional finance team on financial matters impacting division budgets.
• Manage aspects of budget, cost, and session allocation.
• Partner with Financial Analyst to perform impact analyses of actual or proposed changes in payment methodologies, (i.e., APC, MAPS, RVU updates, fee schedules).

Regulatory Compliance & Quality and Patient Safety:

• Ensure that care delivery is consistent with policies and standards, federal and state laws and regulations and accreditation requirements (Joint Commission, Department of Health, etc.).
• Ensures compliance with the Principles of Practice.
• Supports and provides leadership to ensure practices implement and achieve quality initiatives.
• Ensures that all divisional patient care related processes deliver high quality care to patients and their families, that these processes are efficient, effective and streamlined, and are re-engineered when necessary.
• Fosters a culture of safety, encouraging the reporting of occurrences and near misses.
• Collaborates with Risk Management to manage patient behaviors and/or discharges. 

Electronic Medical Records (EMR) & Information Systems:

• Supports and provides leadership to ensure practices implement and effectively utilize the EMR.
• Ensures compliance with HIPAA, record filing practices, and all related policies.
• Facilitates a review of the technology infrastructure for continuity of practice operations.
• Ensure practices have adequate downtime procedures.

Education or Equivalent Experience:

• Bachelor of Arts or Science and 10+ years including direct management experience – minimum 5-7 years (Required). Health care management experience preferred - at least 2 years.
• Master of Arts or Science and leadership experience in a large integrated healthcare delivery system that uses an integrated practice management software system to register, schedule and bill patients (Preferred).
• Basic understanding of CPT and ICD-9 coding, third-party payer billing processes, pre-certification requirements, and the overall revenue cycle (Required).
• Solid understanding of the purchasing cycle (quote, requisition, purchase order, invoice, payment) and experience using ordering systems (Preferred).