Senior Director, Order-to-Cash (O2C)

Description

• Comprehensive Medical, Dental and Vision Insurance
• Paid Time Off
• Free Virtual Care – Telemedicine
• 401k with company match
• Referral Bonuses
• Life Insurance
• Make a difference in the lives of others!
• We are growing and that means more opportunities

• Lead and develop the O2C strategy and organization, including providing direct oversight of Associate Director responsible for Cash Application and Collections.
• Establish clear KPIs (DSO, aging, cash application timeliness, unapplied cash) and drive accountability across the team.
• Identify and resolve root causes of billing and payment disputes by partnering with Billing, Operations, and Commercial team
• Build a high-performance culture focused on execution, transparency, and continuous improvement. Drive efficiency, accuracy, accountability and establish scalable processes and tools to support growth and continuous improvement.

•  Own the AR lifecycle post-invoicing, ensuring timely follow-up, dispute resolution, and collections.
• Develop and execute collection strategies, including escalation protocols for high-risk and strategic accounts.
• Provide regular visibility into AR aging, delinquency trends, and collection performance.
• Drive improvements in Days Sales Outstanding (DSO), aging metrics, and overall cash conversion cycle.
• Lead the end-to-end Order-to-Cash performance framework, ensuring accuracy, speed, and control across credit, invoicing, collections, cash application, and dispute resolution.
• Oversee enterprise-level cash forecasting, including near-term and long-range cash projections, ensuring alignment with FP&A, Treasury, and business planning.
• Own daily, weekly, and monthly cash flow analysis, identifying trends, variances, and risks; present insights and recommendations to senior leadership.
• Drive an effective collections strategy focused on reducing aging, minimizing bad debt, and improving DSO while strengthening customer relationships.
• Establish, monitor, and continuously improve SLAs (Service Level Agreements) and performance standards across O2C processes, including billing timeliness, dispute resolution turnaround, collection effectiveness, and cash application accuracy.
• Use data-driven insights to improve cash conversion cycle performance, identify systemic issues, and implement sustainable corrective actions.
• Partner with Finance, Sales, Billing, Operations, Legal and Customer Success to forecast revenue-to-cash conversion and proactively address bottlenecks across the O2C value chain.
• Develop dashboards and executive-level reporting on cash metrics, O2C health, KPI trends, SLA compliance, and operational performance.
• Strengthen governance around credit risk management, including credit limits, customer payment behavior monitoring, and escalation protocols.
• Build and maintain policies for cash handling, collections practices, dispute management, and O2C controls, ensuring audit readiness and regulatory compliance.
• Oversee accurate and timely cash application, minimizing unapplied and misapplied cash.
• Ensure proper reconciliation between bank activity, subledger, and general ledger.
• Partner with Treasury (Accounting) on cash visibility and daily cash positioning.

• Drive improvements in Days Sales Outstanding (DSO) and overall cash conversion cycle.
• Provide insights into cash flow trends and support forecasting activities.
• Identify and implement strategies to accelerate cash collections and reduce AR risk.

• Partner with Accounting to ensure accurate AR reporting and analysis in accordance with U.S. GAAP. Own reporting and analysis on DSO, aging, bad debt reserves, forecasted cash collections, and KPIs.
• Oversee month-end close activities related to AR, including reserves, bad debt provisions, and reconciliations.
• Deliver reporting packages on AR aging, collections performance, and variance analysis.

• Design and maintain strong internal controls over AR, cash application, and collections.
• Ensure compliance with Sarbanes–Oxley Act (SOX), where applicable and company policies.
• Support internal and external audits related to receivables and cash.

• Partner closely with the VP of Billing (reporting to the COO) to ensure alignment between invoicing accuracy and downstream cash collection.
• Collaborate with Commercial, Operations, Legal and Customer Success teams to resolve disputes and improve customer payment behavior.
• Work with FP&A on forecasting and revenue-to-cash analytics.
• Support system enhancements with IT/ERP teams, including automation and workflow improvements.

• Lead initiatives to streamline and automate AR and cash application processes.
• Optimize ERP and subledger systems (e.g., NetSuite) and implement best-in-class tools credit management, collections automation, and payment processing.
• Identify and implement process changes that reduce manual work and enhance accuracy and service.
• Lead system upgrades, automation initiatives, and O2C digital transformation efforts.

• Bachelor’s degree in Accounting, Finance, or related field; CPA preferred.
• 5-8 years of experience in accounting required; public accounting experience preferred

• End-to-end Order‑to‑Cash expertise across AR, collections, cash application, dispute resolution, and credit risk management
• Strategic, hands‑on leadership with the ability to build, scale, and develop high‑performing O2C teams
• Strong analytical and financial acumen to improve DSO, cash flow forecasting, working capital, and KPI performance
• Cross‑functional partnership skills to influence Commercial, Billing, Operations, FP&A, and Treasury outcomes
• Process improvement and systems leadership with experience driving automation, ERP optimization (e.g., NetSuite), and scalable controls