$200,000–$235,000 Per Year
Alliance/Partner Management, Analysis Skills, Cadence, Cash Flow, Casinos, Chargebacks, Communication Skills, Continuous Improvement, Cost Control, Cross-Functional, Customer Experience, Customer Support/Service, Disability Insurance, Economic Modeling, Economics, Ecosystems, Employee Benefits, Entertainment and Media, Establish Priorities, Finance, Financial Operations, Financial Services, Geography, Know Your Customer (KYC), Leadership, Loss Mitigation, Loss Prevention, Loyalty Programs, Maintain Compliance, Management Strategy, Marconi/MSI Planet, Metrics, Money Laundering, Negotiation Skills, Onboarding, Operational Improvement, Operational Support, Payment Processing, Performance Management, Performance Metrics, Performance Tuning/Optimization, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Product Engineering, Reconciliation, Regulations, Regulatory Requirements, Risk, Service Level Agreement (SLA), Sports, Team Lead/Manager, Technical Leadership, Treasury, Vehicle Driving, Vendor/Supplier Evaluation, Vendor/Supplier Management, Website Conversion
The Senior Director, Payments will lead Caesars Digital's end-to-end payments business, owning the strategy, performance, economics, operations, and customer experience across deposits, withdrawals, reversals, refunds, and reconciliation. This leader will drive improvements in conversion, authorization rates, withdrawal speed, cost efficiency, reliability, vendor performance, and platform scalability across a complex, high-volume payments ecosystem.
This role requires a commercially minded, data-driven operator who can balance customer experience, payment economics, risk, fraud, AML, and regulatory requirements while partnering closely with Product, Engineering, Finance, Treasury, Risk, Operations, Support, and VIP teams. The ideal candidate will bring executive presence, strong vendor management discipline, and the ability to build a high-performing team that delivers measurable improvements in payment performance and customer outcomes within the first 12 months.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world''s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah''s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
- 10-15+ years in payments, fintech, or financial services
- 2+ years in mobile Sports & iCasino payments a plus but not necessary
- Proven ownership of large-scale payment ecosystems (cards, ACH, wallets, APMs)
- Deep expertise in processors, PSPs, gateways, and transaction flows
- Strong track record optimizing cost, conversion, and fraud trade-offs
- Experience leading vendor negotiations and partner management
- Strong understanding of fraud, chargebacks, AML, and payment compliance
- Experience building or scaling payment platforms / orchestration layers
- Highly data-driven, with strong ownership of KPIs and financial performance
- Proven leader with executive presence, able to drive cross-functional execution and influence senior stakeholders
Additional Qualifications
- Operates with a high sense of urgency and ownership mentality
- Deeply data-driven, with strong analytical and decision-making rigor
- Customer experience obsessed, especially across the payments journey
- Proven leader who can motivate, develop, and scale teams
- Proactive problem solver with a bias toward action
- Excellent communication and executive presentation skills
The salary range for this position is $200,000.00 - $235,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Flexible Time Off and paid company holidays.
End-to-End Payments Ownership
- Own the full payments lifecycle: deposits, withdrawals, reversals, refunds, and reconciliation
- Act as the business owner for payments performance and customer experience, partnering closely with Product, Engineering, Risk, Finance, and Operations to drive outcomes
- Drive a customer-first payments journey, ensuring speed, reliability, and ease of use across all touchpoints
Vendor & Partner Management
- Own the strategic management of PSPs, processors, gateways, banks, and payment partners across the payment''s ecosystem
- Serve as the primary business owner for vendor performance, relationship governance, contract value, and partner accountability
- Hold partners accountable to performance SLAs, uptime, authorization rates, speed, reliability, and issue resolution
- Identify, evaluate, negotiate with, and onboard new providers to expand capabilities, improve economics, and increase resiliency
Payment Operations Excellence
- Lead Payment Operations, identifying and resolving friction points across the end-to-end user journey
- Ensure fast, reliable deposits and withdrawals, minimizing failures, delays, and customer friction
- Drive operational improvements in exceptions, retries, reversals, and escalations
Cost Optimization & Economics
- Optimize payment transaction costs across all methods (cards, ACH, wallets, APMs)
- Lead routing and processor strategies to balance cost, conversion, and reliability
- Own vendor pricing negotiations and economic modeling to drive margin improvement
Performance & KPI Ownership
Own and report on all core payment KPIs, including:
Authorization / approval rates
Deposit conversion and success rates
Withdrawal speed and completion rates
Cost per transaction
Chargebacks and return rates
Establish a data-driven operating cadence to monitor and continuously improve performance
Risk, Compliance & AML
- Own alignment with payments compliance, AML, and regulatory requirements for digital customers
- Partner closely with Risk & Fraud to optimize approval rates vs. loss prevention
- Ensure adherence to card network rules, NACHA, and jurisdictional regulations
Platform, Product & Technology Partnership
Partner with:
Payment Product Team to shape the roadmap, prioritization, and feature delivery
Architecture & Engineering to build and scale the payments platform (orchestration, routing, resiliency)
Collaborate with development of capabilities such as smart routing, tokenization, and next-gen payment rails
Cross-Functional Leadership
Collaborate closely with:
- Risk & Fraud - loss mitigation and approval optimization
- Player Account / KYC - onboarding and first-time depositor success
- Treasury & Finance - settlements, cash flow, and reconciliation
- Customer Support & VIP - escalation handling and experience improvement
- Analytics - KPI tracking, insights, and performance optimization
Team Leadership
- Build, lead, and develop a high-performing payments organization
- Foster a culture of accountability, urgency, and continuous improvement
- Drive strong cross-functional collaboration and alignment
Success Metrics (First 12 Months)
- Improve deposit approval rates and conversion
- Reduce payment processing costs (bps improvement)
- Enhance withdrawal speed and reliability
- Strengthen vendor performance and renegotiate key contracts
- Deliver measurable improvements in end-to-end customer payment experience
End-to-End Payments Ownership
- Own the full payments lifecycle: deposits, withdrawals, reversals, refunds, and reconciliation
- Act as the business owner for payments performance and customer experience, partnering closely with Product, Engineering, Risk, Finance, and Operations to drive outcomes
- Drive a customer-first payments journey, ensuring speed, reliability, and ease of use across all touchpoints
Vendor & Partner Management
- Own the strategic management of PSPs, processors, gateways, banks, and payment partners across the payment''s ecosystem
- Serve as the primary business owner for vendor performance, relationship governance, contract value, and partner accountability
- Hold partners accountable to performance SLAs, uptime, authorization rates, speed, reliability, and issue resolution
- Identify, evaluate, negotiate with, and onboard new providers to expand capabilities, improve economics, and increase resiliency
Payment Operations Excellence
- Lead Payment Operations, identifying and resolving friction points across the end-to-end user journey
- Ensure fast, reliable deposits and withdrawals, minimizing failures, delays, and customer friction
- Drive operational improvements in exceptions, retries, reversals, and escalations
Cost Optimization & Economics
- Optimize payment transaction costs across all methods (cards, ACH, wallets, APMs)
- Lead routing and processor strategies to balance cost, conversion, and reliability
- Own vendor pricing negotiations and economic modeling to drive margin improvement
Performance & KPI Ownership
Own and report on all core payment KPIs, including:
Authorization / approval rates
Deposit conversion and success rates
Withdrawal speed and completion rates
Cost per transaction
Chargebacks and return rates
Establish a data-driven operating cadence to monitor and continuously improve performance
Risk, Compliance & AML
- Own alignment with payments compliance, AML, and regulatory requirements for digital customers
- Partner closely with Risk & Fraud to optimize approval rates vs. loss prevention
- Ensure adherence to card network rules, NACHA, and jurisdictional regulations
Platform, Product & Technology Partnership
Partner with:
Payment Product Team to shape the roadmap, prioritization, and feature delivery
Architecture & Engineering to build and scale the payments platform (orchestration, routing, resiliency)
Collaborate with development of capabilities such as smart routing, tokenization, and next-gen payment rails
Cross-Functional Leadership
Collaborate closely with:
- Risk & Fraud - loss mitigation and approval optimization
- Player Account / KYC - onboarding and first-time depositor success
- Treasury & Finance - settlements, cash flow, and reconciliation
- Customer Support & VIP - escalation handling and experience improvement
- Analytics - KPI tracking, insights, and performance optimization
Team Leadership
- Build, lead, and develop a high-performing payments organization
- Foster a culture of accountability, urgency, and continuous improvement
- Drive strong cross-functional collaboration and alignment
Success Metrics (First 12 Months)
- Improve deposit approval rates and conversion
- Reduce payment processing costs (bps improvement)
- Enhance withdrawal speed and reliability
- Strengthen vendor performance and renegotiate key contracts
- Deliver measurable improvements in end-to-end customer payment experience