Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Role Description
The Senior Director, Product Management - Global Network Operations is responsible for driving the strategy, development, and growth of Global Network Operations digital products and platforms. By aligning teams aligned around common customer journeys, operational workflows, and technology capabilities, this role streamlines product strategy and execution while improving speed, efficiency, and value delivery.
Key areas of focus include evolving existing Network Operations digital products and launching emerging platforms that enhance visibility, automation, reliability, and scalability across global network infrastructure. The Senior Director ensures that product strategies simplify operational complexity, improve customer experience, and enable high-performing, resilient network services.
Reporting to the SVP of Global Network Operations, this leader ensures that product management practices are scalable, data-driven, secure, and adaptable to evolving technologies and operational needs. The Senior Director owns the end-to-end product lifecycle - from vision and roadmap through launch and optimization - partnering closely with Engineering, Operations, Architecture, Security, and business stakeholders to deliver measurable outcomes.
Accountable for executing against the product roadmap, the Senior Director drives cross - functional alignment, validates product - market and product - operations fit, accelerates adoption, and establishes a path to sustainable scale. Emphasis is placed on strong product discovery, customer - centric design, rapid experimentation, and continuous learning to drive iterative improvement.
Additionally, this leader fosters a culture of accountability, integration, and operational excellence by implementing modern product practices, leveraging automation and analytics, and building organizational capabilities that support scalable, resilient, and adaptive growth across the Global Network Operations portfolio .
Key Responsibilities:
• Own the end-to-end product lifecycle (vision, roadmap, definition, delivery, adoption, and optimization) for core NetOps platforms. Own the end-to-end product lifecycle (vision, roadmap, definition, delivery, adoption, and optimization) for core NetOps platforms.
• Simplify operational complexity and improve customer experience while enabling high performing resilient network services globally . Simplify operational complexity and improve customer experience while enabling high performing resilient network services globally .
• Lead a cross-functional product portfolio spanning automation & orchestration, observability/telemetry, incident & reliability management (SRE), capacity & performance, self-servi ce /API platforms, and security/compliance integration . Lead a cross-functional product portfolio spanning automation & orchestration, observability/telemetry, incident & reliability management (SRE), capacity & performance, self-servi ce /API platforms, and security/compliance integration .
• Define multi year product vision and portfolio roadmap for Global Network Operations; align investments to business outcomes and GMPO priorities. Define multi year product vision and portfolio roadmap for Global Network Operations; align investments to business outcomes and GMPO priorities.
• Prioritization using clear KPIs/OKRs (e.g., MTTR, change success rate, automation coverage, SLO attainment, cost to serve, adoption). Prioritization using clear KPIs/OKRs (e.g., MTTR, change success rate, automation coverage, SLO attainment, cost to serve, adoption).
• Lead discovery and experimentation: Validate problem/opportunity, define MVPs, run iterative tests, and scale proven solutions. Lead discovery and experimentation: Validate problem/opportunity, define MVPs, run iterative tests, and scale proven solutions.
• E nsure execution excellence: Partner with Engineering, Operations, and Architecture to deliver high- quality releases with well-defin ed SLAs/SLOs, release criteria, and runbooks . E nsure execution excellence: Partner with Engineering, Operations, and Architecture to deliver high- quality releases with well-defin ed SLAs/SLOs, release criteria, and runbooks .
• Drive adoption and change management across regions and stakeholder groups; measure and improve time to value and customer satisfaction. Drive adoption and change management across regions and stakeholder groups; measure and improve time to value and customer satisfaction.
• Establish modern product practices and governance ( data driven decision-making , lifecycle management, product analytics, A/B tests, and continuous feedback loops). Establish modern product practices and governance ( data driven decision-making , lifecycle management, product analytics, A/B tests, and continuous feedback loops).
• Stakeholder leadership: Influence and align executive partners across Engineering, Security, Finance, and Customer/Field organizations. Stakeholder leadership: Influence and align executive partners across Engineering, Security, Finance, and Customer/Field organizations.
• Run outcome-based portfolio planning . Run outcome-based portfolio planning .
Skills and attributes
• 15+ years in product management or adjacent leadership roles 15+ years in product management or adjacent leadership roles
• Success operating in a highly matrixed, global environment with strong executive communication and influencing skills. Success operating in a highly matrixed, global environment with strong executive communication and influencing skills.
• Advanced degree in a relevant field (e.g., Computer Science, Electrical Engineering) preferred . Advanced degree in a relevant field (e.g., Computer Science, Electrical Engineering) preferred .
• Network Automation & Orchestration: Expertise in provisioning, change management, configuration compliance, and policy - driven automation workflows. Network Automation & Orchestration: Expertise in provisioning, change management, configuration compliance, and policy - driven automation workflows.
• Observability & Telemetry: Skilled in designing unified visibility frameworks, defining SLIs/SLOs, and applying health modeling and analytics for proactive detection . Observability & Telemetry: Skilled in designing unified visibility frameworks, defining SLIs/SLOs, and applying health modeling and analytics for proactive detection .
• Reliability & Incident Management: Deep understanding of incident response processes, post - incident learning, error budgets, and continuous resilience improvement . Reliability & Incident Management: Deep understanding of incident response processes, post - incident learning, error budgets, and continuous resilience improvement .
• Capacity, Performance & Cost Efficiency: Proficien cy in forecasting, modeling, and scaling strategies that balance performance, reliability, and efficiency . Capacity, Performance & Cost Efficiency: Proficien cy in forecasting, modeling, and scaling strategies that balance performance, reliability, and efficiency .
• Developer & Operator Experience: Self-service portals, APIs/SDKs, documentation, and friction free adoption. Developer & Operator Experience: Self-service portals, APIs/SDKs, documentation, and friction free adoption.
• Security & Compliance: Effective at e mbed ding guardrails, vulnerability and risk management, and audit ready controls across products Security & Compliance: Effective at e mbed ding guardrails, vulnerability and risk management, and audit ready controls across products
Equinix Benefits
As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program : An Employee Assistance program is available to all employees.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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