Senior Director, Tenant Coordination

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you'll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You'll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application!

We are currently looking for our:

Senior Director, Tenant Coordination (based at Garden State Plaza)

What We Offer

The Senior Director of Tenant Coordination, reporting to the Vice President of Tenant Coordination, serves as both a leader and active contributor in a player-coach model. Acting as the landlord's representative, this role partners closely with tenants, leasing, development, and mall management to ensure stores open on time and in alignment with company standards.

The Senior Director independently manages the day-to-day tenant coordination operations of a designated asset while also mentoring and supporting Senior Project Managers across a broader market-based portfolio. This dual focus drives accountability for timely store openings, fosters strong tenant and cross-functional relationships, and ensures consistent execution of processes across multiple properties.

This individual combines direct ownership of their own projects with the flexibility to reallocate resources and the expertise to guide senior-level project managers, helping them navigate challenges, resolve issues, and deliver results efficiently.

Scope

Player Role (Direct Asset Oversight):

• Manage the tenant coordination function for a designated shopping center, from design review through store opening.
• Provide direction to tenant, tenant's architect and engineer and tenant's contractors, including design, project management, scheduling and coordination.
• Oversee construction schedules, milestone tracking, and coordination with leasing, operations, design, and legal teams.
• Act as the primary point of contact for tenants, ensuring timely communication and resolution of design or construction issues.
• Communicate and negotiate with local jurisdictions regarding tenant permit submissions, procedures and planning.
• Communicate, negotiate and develop a scope of work for professional consultants, vendors and general contractors.
• Provide follow-up and guidance in the maintenance of Lease Plans in partnership with RPM.
• Collaborate with Shopping Center Management to determine existing conditions. Verify and clarify existing onsite conditions or information necessary to expedite tenant's design and construction process.
• Review base building design and construction documents for Tenant related utilities.
• Partner with RDM on design challenges and the tenant SOW.
• Inspect and ensure drawings are accurate (A2's, Lease Plans, and Development Plans).
• Conduct field inspections and meetings with Tenants and Base Building Contractors.
• Maintain regular and reliable in-person attendance.

Coach Role (Market Support & Leadership):

• Provide guidance, coaching, and mentoring to Senior Project Managers within your assigned market.
• Support project managers in overcoming obstacles, answering technical and process-related questions, and aligning best practices.
• Reallocate resources as needed to balance workloads across centers and ensure deadlines are met.
• Foster consistency, accountability, and knowledge sharing across the team.

Leadership & Strategy:

• Serve as a trusted advisor to market leadership on tenant coordination execution, risks, and resource needs.
• Drive team performance to meet KPIS across your assigned market and hold your team accountable to those deliverables.
• Escalate challenges or concerns expeditiously to all stakeholders.
• Ensures prompt, reliable, and solution-oriented responses to inquiries from internal and external stakeholders.
• Foster continuous collaboration with the Manager, Tenant Coordination to inform and strengthen policy and procedure development.
• Preserve and leverage institutional knowledge while cultivating talent pipelines for future leadership.

Other Responsibilities

• Perform additional duties as assigned.

Demonstrated Skills

• Player-Coach Mindset: Balances direct execution with mentorship and support of others.
• Leadership Agility: Adapts resources and priorities based on workload fluctuations across multiple properties.
• Collaboration: Builds strong partnerships with internal and external stakeholders.
• Strategic Execution: Aligns day-to-day operations with broader organizational goals.
• Problem Solving: Proactively identify risk and implement solutions to ensure on-time, high-quality store openings.

What We Are Looking For

• Bachelor's degree in construction management, Architecture, Engineering, or related field; advanced degree a plus.
• 10+ years of experience in tenant coordination, construction management, or retail development, with at least 5 years in a senior leadership or multi-asset role.
• Strong background managing both national tenants and small shop/restaurant operators, with an ability to balance multiple stakeholders.
• Demonstrated success leading and mentoring project managers in a high-volume, deadline-driven environment.
• Deep knowledge of retail design standards, construction processes, lease agreements, and tenant fit-out requirements.
• Experience in computer aided design programs and PC programs. (AutoCAD, Bluebeam, Procore, Word, and Excel).
• Strong technical skills in reviewing and interpreting Mechanical, Electrical, Plumbing, and Systems (MEPS).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage complex workloads while maintaining a balance between hands-on project ownership and team leadership.

If you've ever wanted to be part of an innovative business, on the cutting edge of developing and evolving the shopping experience for customers, this is your chance!

Compensation

• Exempt
• $180,000 - $215,000 per year + Discretionary Annual Bonus

What Is Important To Us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW's flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Our company purpose - to Reinvent Being Together - is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Join us in Creating Sustainable Places That Reinvent Being Together.