SENIOR DISPATCHER
Command the Board. Own the Day. Lead the Team.
Experienced | Full-Time | Fayetteville/Raleigh Metro
Blantons Air, Plumbing & Electric has proudly served our community for 75 years and were just getting started. As a 4.8-star rated home services provider with over 7,000 Google reviews, we deliver exceptional service through a culture built on integrity, growth, and care.
Were looking for an experienced dispatcher who knows how to keep a fast-moving field team running like a machine, someone who can read a schedule, read a room, and make the right call under pressure. If youve done this before and youre good at it, Blantons is where that skill gets recognized.
$20-$26/HOUR + INCENTIVE PAY UP TO $1225 PER WEEK
Full-Time • 7:00 am-6:00 pm (2 shifts) • Occasional Saturdays • Fayetteville/Raleigh Metro
CAN DO
ALWAYS GROWING
BE KIND
DO THE RIGHT THING
DELIVER WOW
WHO THRIVES IN THIS ROLE
This isnt an entry-level seat; its for someone who already knows how to run a board under pressure. The right person brings:
- Calm Under Pressure: when three techs go sideways and the phone wont stop ringing, you get sharper, not rattled
- Sharp & Organized: you can hold a dozen moving pieces (schedules, parts, priorities) in your head without dropping one
- Decisive: you make the right-tech-right-call decision fast, and you own the outcome
- Clear Communicator: techs, customers, and teammates all get a straight answer from you, every time
- Ownership Mentality: you treat the days schedule like its your own business, not just your assigned task list
- Team-First: you jump in for a tech or a teammate even when its not technically your job
WHAT YOULL ACTUALLY DO
Youre the hub connecting our field technicians to the customers who need them. On a typical day youll:
- Keep each technicians skills and availability up to date so the right tech gets sent to the right job, every time
- Match incoming service calls to the best-fit technician based on skill, location, and urgency
- Track daily job data to drive smart scheduling decisions for the day ahead
- Run a daily report on which techs are ready for their next call, and lead the teams morning brief
- Make sure the parts a technician needs for a job are ordered and arrive on time
- Pitch in on other projects as the team grow; no two days look exactly alike
WHAT YOULL NEED
- 2+ years of dispatch or scheduling experience; home services/trades background is a plus, but not required
- A track record of staying sharp and organized when the day gets chaotic
- Strong communication skills; youll work closely with techs, customers, and teammates
- Solid computer skills (Microsoft Office and web-based tools)
- ServiceTitan experience a plus, but not required
WHAT SUCCESS LOOKS LIKE
Six months in, heres how youll know youve got it dialed in:
- Right Tech, Right Call, First Time: re-routes and callbacks are the exception, not the norm
- Techs Start the Day Ready: the morning brief runs on time, and every tech knows exactly where theyre headed and what they need
- Parts Beat the Truck: the right part is on hand before the tech needs it, not chased down mid-job
- Escalations Land Softly: you catch problems early and resolve them before the customer ever feels them
- The Board Stays Ahead of the Day: youre already planning tomorrows capacity while today is still running
- Your Team Trusts You: techs and teammates know youve got their day handled, so they can focus on the job in front of them
BENEFITS
- Medical, Dental, Vision
- Life insurance
- Long-Term Disability
- Optional additional coverage
- 401(k) with match
- 3 weeks PTO + paid holidays
We move fast! Most candidates hear back within 48 hours of applying.
READY TO BRING YOUR EXPERIENCE TO A TEAM THATLL ACTUALLY USE IT? HIT APPLY NOW.
Blantons is an Equal Opportunity Employer.
Lets build your future - together.