Senior Document Control Specialist

Job Title: Document Control Specialist

Job Description

The Document Control Specialist supports and optimizes the use of MasterControl and related quality systems to ensure accurate, secure, and compliant management of controlled documents and training records. This role maintains and updates procedures, resolves system issues, and collaborates across departments to uphold document control standards in a life science or biotech environment.

Responsibilities

• Maintain and update procedures related to the use and maintenance of MasterControl in alignment with company standards and regulatory expectations.
• Resolve subsystem administrator and end-user issues in MasterControl (such as Document Module and Training Module) using available technical resources as needed.
• Monitor and ensure the efficient operation of MasterControl modules, evaluating and recommending process improvements and system upgrades when appropriate.
• Create, modify, and maintain MasterControl user accounts and permissions to support secure and compliant system access.
• Assist with the implementation, configuration, and rollout of new MasterControl modules and system upgrades.
• Train employees on the effective and compliant use of MasterControl, including acceptable use according to approved processes and procedures.
• Perform a variety of document control activities according to company SOPs, including managing the life cycle of quality documents, associated records, and related training documentation.
• Coordinate with all departments to ensure safe, secure storage and orderly maintenance of controlled documents in both hard copy and electronic formats.
• Communicate promptly and professionally with staff regarding quality document matters, including document status, required actions, and timelines.
• Confer with document originators to resolve discrepancies, clarify requirements, and compile required changes to documents prior to approval and release.
• Maintain master files and archives of hard copy and electronic procedures and related documents to ensure traceability and easy retrieval.
• Collaborate closely with department leaders, laboratory teams, and operations staff to support business needs and ensure timely document availability.
• Perform other document control and quality support duties as assigned by leadership.

Essential Skills

• 2-3+ years of industry experience working with MasterControl in a regulated environment.
• Hands-on experience as a subsystem administrator or advanced user within MasterControl (e.g., Document Module, Training Module).
• Experience in quality assurance within a life science, biotech, or similar regulated industry.
• Working knowledge of Good Manufacturing Practices (GMP) and their application to documentation and training records.
• Experience with batch record review and related quality documentation activities.
• Proficiency in data entry and database management, with at least 6+ months of experience in a life science or biotech setting.
• Ability to interpret and work with standard operating procedures (SOPs) and apply them consistently to document control activities.
• Strong attention to detail and accuracy when reviewing, updating, and maintaining controlled documents.
• Effective verbal and written communication skills for interacting with document originators, system users, and cross-functional teams.
• Ability to troubleshoot system and user issues in MasterControl and coordinate resolutions using technical resources.

Additional Skills & Qualifications

• Associate's degree in the sciences or a closely related field.
• Experience working in a laboratory, manufacturing, or quality environment within life sciences or biotech.
• Familiarity with SAP or similar enterprise resource planning (ERP) systems for quality or document-related processes.
• Experience with batch record review and related GMP documentation workflows.
• Ability to train and support end users on electronic quality management systems and document control procedures.
• Strong organizational skills with the ability to manage multiple documents, tasks, and priorities simultaneously.
• Collaborative mindset and ability to work effectively with laboratory teams, operations, and other departments.

Work Environment

This position operates within a regulated life science or biotech environment that emphasizes quality, compliance, and accurate documentation. You will work extensively with electronic systems, including MasterControl and potentially SAP, as well as hard copy records. The role follows a daytime schedule, typically starting in the morning and ending in the late afternoon (for example, around 7:00 a.m. to 4:30 p.m.), with work performed in an office or office-adjacent setting closely connected to laboratory and operations teams. The environment requires careful handling and secure storage of controlled documents, consistent adherence to SOPs and GMP principles, and professional, clear communication across departments. Attire is generally consistent with a professional office and regulated facility setting, suitable for interactions with quality, laboratory, and operations personnel.

Job Type & Location

This is a Contract position based out of Franklin, MA.

Pay and Benefits

The pay range for this position is $26.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Franklin,MA.

Application Deadline

This position is anticipated to close on Jun 9, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.