Senior Domestic Freight / Logistics Specialist

Who We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past thirteen years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!

POSITION SUMMARY:

The Senior Domestic Specialist drives high-level operational performance, risk mitigation and customer satisfaction by managing complex domestic freight shipments, resolving escalations, and improving execution processes. This role directly contributes to service reliability, cost control, and operational scalability while serving as a key resource for issue resolution and team support while ensuring high-quality execution and operational consistency.

DUTIES & RESPONSIBILITIES:

• Serve as the escalation point for high-priority shipments
• Manage customer expectations during disruptions
• Manage complex shipments (multi-stop, high-value, time-sensitive)
• Ensure milestone accuracy and execution quality
• Lead resolution of service failures
• Develop recovery plans for critical shipments
• Coordinate across internal teams and leadership
• Mentor junior coordinators
• Ensure accuracy of complex shipment data
• Resolve billing discrepancies proactively
• Performs other duties as assigned

BENCHMARKS FOR MEASURING SUCCESS:

• Maintain high performance on complex shipments
• Reduce repeat service failures
• Achieve >99% accuracy on complex loads
• Demonstrate strong escalation resolution capability
• Improve team performance through mentorship
• Implement practical process improvements
• Reduce leadership involvement in routine escalations

SKILLS & QUALIFICATIONS:

Technical Skills:

• Advanced Transportation Management System (TMS) usage
• Strong MS Excel proficiency

Business Skills:

• Advanced problem solving skills
• Prioritization and risk management

Leadership Skills:

• Mentorship and team support
• Ownership and accountability

Required Qualifications:

• 3-5+ years logistics experience
• Experience managing complex freight shipments

Preferred Qualifications:

• Freight brokerage experience
• Compliance exposure
• Spanish language proficiency (verbal and written)

OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS

This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.

Travel Requirement: <10%

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Employment Opportunity is The Law

Employee Rights Under the FMLA

Employee Rights - Employee Polygraph Protection Act