Senior Domestic Freight Operations & LTL Specialist

About Scan Global Logistics:

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a can-do-attitude and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full-time onsite position based in Seattle, WA.

Position Overview:

SGL is seeking an experienced Senior Domestic Freight Operations & LTL Specialist to manage complex domestic transportation and freight forwarding operations from shipment initiation through final delivery. This role requires a hands-on logistics professional with strong operational expertise in domestic freight forwarding, LTL/FTL coordination, domestic air freight, carrier management, shipment problem resolution, and transportation compliance.

Candidates must have a minimum of 5 years of recent domestic freight forwarding, transportation operations, or 3PL experience. This position requires the ability to work independently in a fast-paced environment with minimal training.

Job Responsibilities

• Manage the complete lifecycle of domestic shipments, including shipment booking, order processing, dispatch coordination, tracking, tracing, and final delivery.
• Coordinate multimodal domestic transportation operations, including LTL, FTL, domestic air freight, expedited shipments, and Alaska/Hawaii freight movements.
• Work directly with carriers, trucking companies, airlines, warehouses, dispatch teams, vendors, and third-party logistics providers (3PLs) to ensure timely and accurate freight movement.
• Prepare, review, and maintain transportation documentation including MAWBs, HAWBs, Bills of Lading (BOLs), transfer orders, manifests, and shipment records.
• Monitor shipment activity and proactively manage delays, service disruptions, re-routes, claims, and delivery exceptions.
• Serve as the primary escalation point for shipment issues, customer concerns, and carrier service failures.
• Investigate and resolve shipment complaints and freight claims while ensuring timely follow-up and resolution.
• Monitor carrier performance and maintain strong working relationships with transportation providers and operational partners.
• Utilize ERP, TMS, or freight management systems to manage shipment activity, operational reporting, and inventory visibility.
• Support customer service teams with shipment updates, order status requests, special delivery requirements, and time-critical freight coordination.
• Ensure compliance with DOT, TSA, FAA, and 49 CFR Dangerous Goods (DG) regulations.
• Manage bonded cargo shipments and coordinate bonded warehouse processes when required.
• Identify operational inefficiencies and support continuous improvement initiatives to improve service reliability, transportation efficiency, and overall logistics performance.
• Maintain accurate operational records while ensuring on-time delivery performance and customer satisfaction.

Required Qualifications

• Minimum 5 years of recent experience in domestic freight forwarding, transportation operations, logistics coordination, or 3PL environments.
• Strong knowledge of domestic air freight, LTL, FTL, expedited freight, and multimodal transportation operations.
• Experience handling freight forwarding documentation including MAWB, HAWB, Bills of Lading, manifests, and shipping paperwork.
• Experience coordinating with multiple carriers, warehouses, dispatch teams, and logistics providers.
• Hands-on experience managing shipment escalations, claims resolution, and exception management.
• Working knowledge of DOT, TSA, FAA, and 49 CFR Dangerous Goods (DG) compliance regulations preferred.
• Experience handling bonded freight, bonded cargo, or customs-bonded shipment processes preferred.
• Experience using ERP systems, transportation management systems (TMS), or freight forwarding platforms.
• Strong organizational, communication, and problem-solving skills.
• Experience supporting time-sensitive, high-value, or expedited shipments.
• Knowledge of carrier routing, shipment recovery processes, and transportation operations best practices.
• Ability to independently manage high-volume transportation operations with minimal supervision.

Skills & Competencies

• Strong organizational and interpersonal communication skills
• Effective active listening
• Professional telephone and email etiquette
• Ability to manage multiple priorities in a fast-paced logistics environment
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word
• Strong computer and data entry skills with experience using ERP, TMS, or logistics software platforms

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements:

• Must be eligible to work in the United States
• Must pass TSA eligibility screening.

Job Type: Full-time

Work Location: Onsite

Schedule: 8-hour shift (Monday to Friday)

Pay: $24.00 - $33.65 per hour

Benefits:

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement