DMR Technologies designs, manufactures, and supports American-built drones for agriculture, public safety, infrastructure, and commercial applications. We're building the future of drone technology from Lafayette, Louisiana.
Position Summary
DMR is seeking a Senior Drone Technician / Customer Success Manager to lead flight testing, customer support, product validation, and technical training for our commercial drone platforms.
This role is ideal for someone with experience flying agriculture, mapping, thermal, or inspection drones who enjoys solving technical problems and working directly with customers.
Responsibilities
Flight test drones to ensure quality and reliability.
Troubleshoot hardware, software, and firmware issues.
Provide technical support via phone, email, and video.
Train customers and internal employees.
Develop troubleshooting guides, SOPs, and customer support workflows.
Support product demonstrations and field testing.
Collaborate with Engineering and Operations to improve products and customer experience.
Qualifications
FAA Part 107 Remote Pilot Certificate (Required)
3+ years of commercial drone experience preferred
Experience operating agriculture, mapping, thermal, or inspection drones
Strong mechanical and technical troubleshooting skills
Excellent communication and customer service skills
Comfortable working independently in a fast-paced environment
Preferred Experience
DroneDeploy, Pix4D, DJI Terra, or similar software
Electronics repair or assembly
Agriculture, surveying, utilities, or public safety drone operations
Why DMR?
Work on American-built drone technology.
Small, fast-growing team with significant advancement opportunities.
Diverse role combining flight operations, technical support, and product development.
Numbers & Facts
Location
Lafayette, LA
Job Type
Full-time
Skills
Acceptance Testingunmatched
Agricultureunmatched
Communication Skillsunmatched
Computer Firmwareunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Dental Insuranceunmatched
Electronics Assemblyunmatched
Federal Aviation Administration (FAA)unmatched
Field Trialsunmatched
Health Insuranceunmatched
Identify Issuesunmatched
On Site Supportunmatched
Operational Improvementunmatched
Operational Supportunmatched
Problem Solving Skillsunmatched
Product Demonstrationunmatched
Product Developmentunmatched
Product Supportunmatched
Product Testingunmatched
Public Safetyunmatched
Software Administrationunmatched
Standard Operating Procedures (SOP)unmatched
Surveyingunmatched
Technical Supportunmatched
Testingunmatched
Unmanned Aircraft Systems (UAS)unmatched
User Documentationunmatched
Vision Planunmatched
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