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Senior Dynamics CRM Functional Consultant
Office in Georgia,
& 4 others
Microsoft Dynamics 365 CRM
& 2 others
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EPAM is expanding its Microsoft Business Applications team, and we're looking for an experienced Consultant to handle client communication, gather requirements and co-design solutions on Microsoft Dynamics 365 CRM, Power Platform and Copilot Studio. You'll work with distributed teams, contribute to client management and solution implementation to help deliver measurable value to global enterprise clients.
Responsibilities
Analyze business requirements and translate them into functional specifications
Configure Microsoft Dynamics CRM to align with client needs and business processes
Enhance existing CRM AI/Copilots capabilities
Collaborate with technical teams to ensure integration of solutions
Engage with clients to gather feedback and set clear expectations
Perform impact analysis and highlight changes to business processes
Facilitate communication between stakeholders and technical teams
Manage CRM-related projects from initiation through completion
Conduct extra activities like testing, user training and managing project documentation
Support the adoption of Agile practices within the team
Provide guidance to teams on CRM best practices
Requirements
3+ years of experience as a Consultant in the IT industry
Expertise in MS Dynamics 365 CRM configuration and familiarity with out-of-the-box functionality
Knowledge of MS Power Apps, MS Copilot Studio and Power Automate including application lifecycle management
Strong understanding of GenAI and LLM fundamentals
Ability to work within agile teams or independently
Understanding of application programming, QA, database systems and system design concepts
Strong communication, presentation and negotiation skills with the ability to engage technical and non-technical stakeholders
Proficiency in managing customer expectations, performing impact analysis and handling critical issues
Analytical mindset with a bias toward action and the ability to manage ambiguity in dynamic environments
Advanced level of spoken English
Work effectively both independently and within collaborative teams
Nice to have
Knowledge of Power Portals and Power BI
Familiarity with the Microsoft Dynamics 365 ERP system
Experience in Data Analysis
Experience in business domains like insurance, healthcare or financial services