Senior EHR Business Analyst

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Title: Senior EHR Business Analyst
Location: Richmond, VA, (Hybrid)-Onsite at least one day every week
Position Type: Contract
Interview Mode: Both Web Cam and In Person Interview

Responsibilities:

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and escalate issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.

Required Skills & Experience:

• Experience providing application support, preferably in healthcare environments.
• Strong skills in requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications:

• Experience supporting or implementing EHR systems.
• Knowledge of Oracle Health / Cerner platforms and public health workflows.
• Experience with SQL, Oracle databases, or web application environments.
• Familiarity with Agile methodologies and documentation practices.

Required/Desired Skills
Skill | Required /Desired | Amount | Actual Years of Experience
Provide responsive support to EHR users across Local Health Districts. | Required | 5 | 
Triage, troubleshoot, and escalate issues appropriately. | Required | 7 | 
Monitor and maintain key EHR workflows, processes, and procedures. | Required | 5 | 
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so | Required | 7 | 
Gather, analyze, and document business requirements for system enhancements | Required | 7 | 
Develop user stories, acceptance criteria, and other Agile documentation as needed. | Required | 7 | 
Support functional, integration, and user acceptance testing. | Required | 7 | 
Collaborate effectively with cross-functional technical, clinical, and business teams. | Required | 7 | 
Produce clear user documentation, job aids, and training materials. | Required | 7 | 
Experience providing application support, preferably in healthcare environments. | Required | 5 | 
Strong skills in requirements documentation and enhancement analysis. | Desired | 5 | 
Excellent analytical, communication, and problem-solving abilities. | Desired | 5 | 
Understanding of clinical, pharmaceutical, and patient billing workflows. | Desired | 5 | 
Experience participating in structured testing cycles. | Required | 7 | 
Proficiency with MS Office, Microsoft Teams, SharePo | Required | 7 | 
Experience supporting or implementing EHR systems. | Required | 7 | 
Knowledge of Oracle Health / Cerner platforms and public health workflows. | Required | 3 | 
Experience with SQL, Oracle databases, or web application environments. | Desired | 5 | 
Familiarity with Agile methodologies and documentation practices. | Desired | 5 | 
Support Go-Live Related Activities | Required | 2 | 

Flexible work from home options available.