Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Senior EHR Support Analyst with Mission Hospital you can be a part of an organization that is devoted to giving back!
The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation. The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.
Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
Leads and facilitates multiple facility core clinical systems team on clinical IT activities
Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues
Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products
Provides on-call assistance as needed.
Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
Facilitates and manages maintenance of multiple facilities specific dictionaries
Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities
Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed
Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications
Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities
May develop clinical application reports as needed
Performs quality audits and tracks metrics related to clinical application use
Participates in meetings as a member of facility clinical leadership for supported facilities
Promotes system security and patient confidentiality and helps ensure compliance
Coordinates the execution and use of tools for audits
Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership
KNOWLEDGE, SKILLS & ABILITIES:
Required:
Understanding of clinical operations and application support processes and workflow
Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
Demonstrated ability to establish and build strong relationships across a broad range of personality types
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
Demonstrated customer orientation
Excellent leadership and teaching abilities
Demonstrated advanced computer skills
Understanding of reporting tools functionality and capabilities
Must be able to drive to assigned sites to complete work
Preferred:
Proficiency in various programming and clinical application reporting tools
Customer service orientation and/or training
EDUCATION: Bachelor's degree preferred
EXPERIENCE: Three to five years’ experience in clinical application support or related clinical work experience
CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.
Occasional/ Intermittent Required
5 years experience Required Years of Experience
Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Senior EHR Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.