Senior Employee Success Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Who We Are

Strategic Comp is a leading provider of workers' compensation insurance for large employers committed to protecting their workforce. As part of Great American Insurance Group, we combine the strength and stability of a trusted organization with more than 150 years of history with the entrepreneurial spirit of a growing business.

Through our specialized insurance expertise and field-based service model, we build lasting partnerships and deliver exceptional results for our customers. Our culture is built on collaboration, excellence, and a shared commitment to serving our customers and one another.

Position Summary

Strategic Comp is seeking a Senior Employee Success Specialist to lead the design, implementation, and continuous improvement of employee onboarding, learning, and workforce readiness programs. This role will help employees become productive more quickly, build organizational knowledge, and successfully adapt to ongoing changes in technology, systems, and ways of working.

The successful candidate will collaborate closely with leaders, hiring managers, subject matter experts, and shared services partners to create scalable onboarding experiences, role-based learning paths, knowledge management practices, and adoption strategies for enterprise technologies. Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday-Thursday, with the fourth day determined by business needs.

This role will play a key part in preserving institutional knowledge, supporting employee development, and helping Strategic Comp prepare for future workforce growth and change.

Essential Job Functions and Responsibilities

• Leads the design, implementation, and continuous improvement of Strategic Comp's employee onboarding and employee success programs.

• Establishes and maintains structured onboarding workflows that coordinate activities across Corporate HR, Strategic Comp administrative teams, hiring managers, and departmental subject matter experts.

• Partners with business leaders and SMEs to identify learning needs and develop scalable role-based learning paths for Strategic Comp job families.

• Develops and maintains knowledge management frameworks, including job-specific knowledge libraries, documentation standards, and methods for efficient knowledge access and transfer.

• Facilitates initiatives to capture and preserve critical institutional knowledge, particularly in areas vulnerable to workforce transition and retirement risk.

• Curates and promotes relevant enterprise learning resources.

• Drives adoption of productivity, collaboration, and AI technologies by creating learning strategies and practical enablement programs that improve employee effectiveness.

• Defines and tracks onboarding, learning, engagement, and adoption metrics to evaluate program effectiveness and support continuous improvement.

• Serves as a champion for continuous learning, process improvement, knowledge sharing, and employee success across the organization.

• Performs other duties as assigned.

Job Requirements

• Bachelor's Degree in Organizational Development, Human Resources, Business Administration, Communications, Education, Instructional Design, Change Management, or a related field, or equivalent experience.

• Generally, a minimum of 14 years of experience in organizational development, learning and development, talent development, employee experience, change management, business operations, or a related strategic role.

• Experience designing scalable programs, facilitating cross-functional collaboration, implementing learning and development initiatives, and driving organizational adoption of new technologies is strongly preferred.

• Completion of or progress toward a professional designation preferred, such as: Certified Professional in Talent Development (CPTD) OR Organizational Development, Change Management, or Insurance-related designations

Scope of Job / Qualifications

• Strong program design, project management, and process improvement skills.

• Ability to quickly learn Strategic Comp's structure, culture, workflows, and business operations.

• Expertise in adult learning principles, knowledge management, and workforce readiness strategies.

• Strong facilitation, communication, and stakeholder management skills.

• Experience developing learning solutions that support technology adoption and organizational change.

• Strong analytical capabilities, including the ability to define success measures and use data to drive decisions.

• Ability to organize complex information into practical, scalable learning and onboarding experiences.

• Passion for helping employees succeed and creating a positive employee experience.

• May require day and/or overnight travel.

Business Unit:

Strategic Comp

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.