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Senior End User Computing Support Engineer

Managed IT & Security Provider

Alexandria, VA

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JOB DETAILS
SKILLS
Adobe Product Family, Asset Management, Audiovisual, Business Solutions, Communication Skills, CompTIA - Computing Technology Industry Association, Computer Workstations, Configuration Management, Customer Relations, DNS (Domain Name System), Desktop PC, Establish Priorities, File and Print Sharing, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Inventory Management, Knowledge Base, Laptop PC, Local Area Network (LAN), Mac Operating System, Maintenance Services, Microsoft Active Directory, Microsoft Certifications, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Connectivity, On Site Support, Onboarding, Peripheral Hardware, Policy Development, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Administration, Standard Operating Procedures (SOP), Technical Support, Time Management, User Interface/Experience (UI/UX), VPN (Virtual Private Network), VoIP (Voice over IP), Web Browsers, Webcams, Wi-Fi, Wide Area Network (WAN), Writing Skills
LOCATION
Alexandria, VA
POSTED
24 days ago
We are seeking a Senior End User Computing (EUC) Support Engineer to provide hands-on technical support across our staff, ministries, and campus operations. This is a high-visibility role for an experienced engineer who thrives in a customer-facing environment and takes ownership of the end-user experience from device provisioning through day-to-day support.


What You'll Do


  • Provide onsite support for desktops, laptops, monitors, peripherals, and mobile devices.
  • Resolve incidents and service requests, performing proactive troubleshooting to prevent recurring issues.
  • Set up new hire workstations, configure user profiles, and deploy applications per onboarding requirements.
  • Install, upgrade, and repair end-user equipment, including non-warranty replacements and vendor coordination for in-warranty failures.
  • Build, maintain, and deploy Microsoft Intune policies, configuration profiles, and application packages.
  • Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), Adobe products, and other line-of-business software.
  • Manage Active Directory and Entra ID tasks: user profiles, password resets, account unlocks, group memberships, and GPO/DNS support.
  • Configure and maintain printers, print queues, and shared peripherals.
  • Provide support for conferencing and collaboration technology, including digital displays, VoIP/desk phones, webcams, and audio/video equipment.
  • Assist users with network connectivity (LAN, WAN, Wi-Fi, VPN), print, and file services.
  • Track and document all work in our ITSM/ticketing platform; contribute to knowledge base articles and SOPs.
  • Partner with internal and external technical teams to resolve escalated issues.
What You Bring


  • 3-5 years of EUC support experience in an enterprise environment.
  • Hands-on expertise with Microsoft Intune (Endpoint Manager): policy creation, app deployment, compliance, and Autopilot.
  • Strong knowledge of Windows OS administration; working knowledge of macOS.
  • Solid understanding of Active Directory and Entra ID, including GPO and DNS.
  • Experience with Windows imaging, deployment, and lifecycle management.
  • Familiarity with browser technologies (Edge, Chrome) and basic networking/proxy concepts.
  • Working knowledge of Change, Incident, Problem, and Configuration Management practices (ITIL-aligned).
  • Experience with asset and inventory management tools.
  • Excellent written and verbal communication skills; comfortable working directly with users at all levels.
  • Strong time management and prioritization skills.
  • Bachelor's degree or equivalent combination of education and experience. Relevant industry certifications (Microsoft, CompTIA, ITIL) preferred.
Schedule (Onsite)


  • Sundays: 7:00 AM - 1:00 PM
  • Tuesdays - Fridays: 9:00 AM - 7:00 PM
  • Mondays and Saturdays off
Engagement Type


This position is structured as a contract-to-hire opportunity, with the potential to convert to a full-time staff role based on performance and fit.

About the Company

M

Managed IT & Security Provider

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