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Senior End User Computing Support Engineer

Managed IT & Security Provider
  • Alexandria, VA
  • Full-time
13 days ago

Job Description

We are seeking a Senior End User Computing (EUC) Support Engineer to provide hands-on technical support across our staff, ministries, and campus operations. This is a high-visibility role for an experienced engineer who thrives in a customer-facing environment and takes ownership of the end-user experience from device provisioning through day-to-day support.


What You'll Do


  • Provide onsite support for desktops, laptops, monitors, peripherals, and mobile devices.
  • Resolve incidents and service requests, performing proactive troubleshooting to prevent recurring issues.
  • Set up new hire workstations, configure user profiles, and deploy applications per onboarding requirements.
  • Install, upgrade, and repair end-user equipment, including non-warranty replacements and vendor coordination for in-warranty failures.
  • Build, maintain, and deploy Microsoft Intune policies, configuration profiles, and application packages.
  • Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), Adobe products, and other line-of-business software.
  • Manage Active Directory and Entra ID tasks: user profiles, password resets, account unlocks, group memberships, and GPO/DNS support.
  • Configure and maintain printers, print queues, and shared peripherals.
  • Provide support for conferencing and collaboration technology, including digital displays, VoIP/desk phones, webcams, and audio/video equipment.
  • Assist users with network connectivity (LAN, WAN, Wi-Fi, VPN), print, and file services.
  • Track and document all work in our ITSM/ticketing platform; contribute to knowledge base articles and SOPs.
  • Partner with internal and external technical teams to resolve escalated issues.
What You Bring


  • 3-5 years of EUC support experience in an enterprise environment.
  • Hands-on expertise with Microsoft Intune (Endpoint Manager): policy creation, app deployment, compliance, and Autopilot.
  • Strong knowledge of Windows OS administration; working knowledge of macOS.
  • Solid understanding of Active Directory and Entra ID, including GPO and DNS.
  • Experience with Windows imaging, deployment, and lifecycle management.
  • Familiarity with browser technologies (Edge, Chrome) and basic networking/proxy concepts.
  • Working knowledge of Change, Incident, Problem, and Configuration Management practices (ITIL-aligned).
  • Experience with asset and inventory management tools.
  • Excellent written and verbal communication skills; comfortable working directly with users at all levels.
  • Strong time management and prioritization skills.
  • Bachelor's degree or equivalent combination of education and experience. Relevant industry certifications (Microsoft, CompTIA, ITIL) preferred.
Schedule (Onsite)


  • Sundays: 7:00 AM - 1:00 PM
  • Tuesdays - Fridays: 9:00 AM - 7:00 PM
  • Mondays and Saturdays off
Engagement Type


This position is structured as a contract-to-hire opportunity, with the potential to convert to a full-time staff role based on performance and fit.

Numbers & Facts

LocationAlexandria, VA
Job TypeFull-time

Skills

  • Adobe Product Familyunmatched
  • Asset Managementunmatched
  • Audiovisualunmatched
  • Business Solutionsunmatched
  • Communication Skillsunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • Computer Workstationsunmatched
  • Configuration Managementunmatched
  • Customer Relationsunmatched
  • DNS (Domain Name System)unmatched
  • Desktop PCunmatched
  • Establish Prioritiesunmatched
  • File and Print Sharingunmatched
  • Help Deskunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Inventory Managementunmatched
  • Knowledge Baseunmatched
  • Laptop PCunmatched
  • Local Area Network (LAN)unmatched
  • Mac Operating Systemunmatched
  • Maintenance Servicesunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Certificationsunmatched
  • Microsoft Outlookunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows System Administrationunmatched
  • Mobile Devicesunmatched
  • Network Connectivityunmatched
  • On Site Supportunmatched
  • Onboardingunmatched
  • Peripheral Hardwareunmatched
  • Policy Developmentunmatched
  • Presentation/Verbal Skillsunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Software Administrationunmatched
  • Standard Operating Procedures (SOP)unmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • User Interface/Experience (UI/UX)unmatched
  • VPN (Virtual Private Network)unmatched
  • VoIP (Voice over IP)unmatched
  • Web Browsersunmatched
  • Webcamsunmatched
  • Wi-Fiunmatched
  • Wide Area Network (WAN)unmatched
  • Writing Skillsunmatched

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