Join our team to provide essential hands-on technical support. Youll be the face of IT excellence, solving hardware and software issues while ensuring employees have the technology they need to perform at their best.
At EPAM, youll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change.
Responsibilities
• Provide in-person technical support for end-user hardware, software, and connectivity issues
• Deploy and manage desktop and laptop equipment including imaging, provisioning, and decommissioning
• Support peripheral devices including monitors, docks, and audiovisual equipment
• Coordinate hardware repairs and warranty services with vendors and internal teams
• Maintain accurate asset inventory through proper tagging, tracking, and regular audits
• Troubleshoot and resolve operating system and application issues across the organization
Requirements
• Experience providing hands-on technical support in corporate environments
• Knowledge of desktop operating systems, business applications, and hardware troubleshooting
• Familiarity with IT service management tools and ticketing systems
• Strong documentation skills with attention to detail and process compliance
• Excellent customer service approach with ability to explain technical concepts clearly
• Ability to work on-site 5 days per week at our Boston location, and our building has a free shuttle to and from South Station!
We offer/Benefits
• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.