The Professional Services team delivers a wide range of cloud projects for clients and business partners. As a key contributor to the technical delivery team, a Senior Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery and will be responsible for managing multiple complex cloud projects concurrently. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to the Senior Engagement Manager’s role.Responsibilities
Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
Identify, mitigate, or escalate delivery risks and issues
Provide regular status updates to stakeholders, maintain effective communication with leadership to keep them aware of critical issues and action plans
Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
Build and maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery
Develop domain and technical knowledge to understand implementation details and concepts in order to facilitate conversations with stakeholders
Maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery
Desired Skills & Experience
At least 3 years of experience in the technology industry, managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
At least 3 years of hands-on Agile experience, acting as Scrum Master
Extensive knowledge of project management disciplines, methodologies, best practices, and tools
Customer-facing consulting experience or experience delivering technology services projects