About RocketlaneRocketlane is a fast-growing innovative SaaS company making waves in customer onboarding and professional services automation. Our mission To empower B2B companies with a smooth consistent and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries. Were a close-knit team of over 100 passionate professionals all focused on building a product that teams love to use. Our journey has been fueled by 45M in funding from top investors including 8VC Matrix Partners and Nexus Venture Partners. What will you doOwn and manage customer relationships from the point of sale through successful implementation.Ensure the right team Implementation Manager IM POC for migrations etc. is available for an implementation based on scoperegion.Lead internal handover meetings from sales and flag risks if any.Lead pre-kick off kick off calls and weekly cadences with the customer in collaboration with IM.Drive alignment on scoperequirements and business goalsobjectives.Prepare and present a project plan based on inputs from all stakeholders.Review solution account set up and ensure it meets customers business objectives.Ensure best practices are shared with customers.Hold customers accountable for their deliverables.Proactively identify and communicate risks along with mitigation plans.Organize SteerCo meetings.Be the first point of escalation for the customer.Ensure delivery of signed off scope within agreed timelines.Drive adoption and change management processes.Collaborate with cross functional teams support partners CS product engineering etc as required.Drive compliance to Implementation methodology process for projects executed.Track report and analyse metrics.Share trends and learnings internally to drive process improvements and efficiencies. You should applyStrong Project risk and stakeholder management skills.Excellent written and verbal communication skills.Strong collaboration skills.Ability to listen and empathise with customers.Strong organisational and analytical skills along with attention to detail.10 years experience in customer-facing roles. Why join usAt Rocketlane were all about building a great product and a great place to work. Heres why youll actually look forward to MondaysImpact and ownership You wont just be another cog in the machine here youre more like a turbocharged engine part. Bring your ideas make them happen.Work with the best Were a team of passionate quirky and ridiculously talented people. Come for the work stay for the memes.Celebrate wins Whether were hitting major milestones or celebrating new funding we like to mix it up. From rap videos to team outings we believe in celebrating big.Learn and grow Were all about learning-and were not just talking about the latest SaaS trends. Youll grow your career pick up new skills and maybe even learn to love Excel or at least tolerate it.Flexibility and balance While we love collaborating in the office five days a week we know everyone has their own rhythm. Thats why we offer flexibility around hours-so you can bring your best energy whether youre an early bird or a night owl. Pajamas optional at least outside the office.Best-in-Class BenefitsComprehensive medical dental and vision coverage for full-time employees and their dependents.Industry-first HSA benefits.Flexible Time OffGenerous 401k match to support your financial future.