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Senior Engineer - Cloud & Infra Management
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Role description
Role Desktop Support Engineer
Primary Skill EUC Desktop Support
Experience in Years 3 to 5 Years
Location Edison New Jersey
Interview Panel Calendar in Place Y
Must Have Skills
Strong handson experience in Windows 1011 OS and MAC support and troubleshooting
Good understanding of End User Computing EUC environment
Expertise in handling hardware issues desktops laptops printers peripherals
Working knowledge of networking fundamentals TCPIP DNS DHCP VPN
Experience with ITSM tools ServiceNow preferred
Proficiency in Active Directory user management access control group policies
Experience in MS Office Office 365 support Outlook Teams OneDrive
Knowledge of OS imaging device configuration and patch management
Technical Support Responding to user requests diagnosing issues with computers printers and peripheral devices and providing quick resolutions to minimize downtime
Hardware and Software Management Installing configuring and updating operating systems applications and hardware components eg RAM hard drives
Secondary Nice to Have Skills NOT MANDATORY
Exposure to Microsoft Intune Autopilot Azure AD
Experience with SCCM MECM for device management
Basic knowledge of virtualization tools VMware Citrix
Familiarity with ITIL processes Incident Problem Change Management
Basic PowerShell scripting knowledge
Experience supporting global users or enterprise environments
Soft Skills
Excellent communication and stakeholder management skills
Strong analytical and troubleshooting abilities
Customercentric mindset with high ownership
Ability to work in shifts and handle highpriority incidents
Good documentation and reporting skills
Roles Responsibilities
Provide L1L2 deskside support for end users across hardware software and network issues
Troubleshoot and resolve incidents within SLA timelines using ITSM tools
Perform installation configuration and maintenance of desktops laptops and applications
Support onboardingoffboarding activities user setup asset allocation access provisioning
Manage device imaging reimaging and patch updates
Troubleshoot connectivity issues LANWiFiVPN
Maintain IT asset inventory and ensure compliance with organizational policies
Provide onsite and remote support for users including VIP support if required
Collaborate with crossfunctional teams network security cloud teams
Ensure adherence to ITIL processes and documentation standards
3 Qualifying Questions
1Do you have handson experience in EUC support and Windows troubleshooting in an enterprise environment
2Have you worked on ServiceNow or any ITSM tool for incident and request management
3Do you have experience with Active Directory and user access management
Skills
Mandatory Skills : Azure Virtual Desktop, EUC Desktop Engineering
Good to Have Skills : Servicedesk
Other details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 47,390.00 to 89,300.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
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