Senior Engineer, Customer Integration Engineering

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Key Responsibilities

• Engage with assigned OEMs and work independently to deliver optimized application/installation/integration designs of Allison products, meeting end-user customer expectations for performance, quality/reliability, and feature content
  • Provide product installation/integration training to OEM engineering teams
  • Facilitate the transfer of specifications, change requests, roll-out plans, and software tools between OEM and Allison
  • Ensure alignment to Allison Tech Data and upon deviation, place appropriate systems to protect Allison transmission
  • Diagnose and solve vehicle/transmission/system issues at OEM engineering and manufacturing facilities
  • Assist in transmission product development as it pertains to vehicle and engine integration
• Work independently with OEM Account Manager/Director and engineering peers to drive Allison's interests within customer requests/activities
  • Chair and/or attend customer meetings as ATI’s engineering representative
  • Translate OEM requests for new/modified Allison feature content into actionable request for PLT's
  • Interact with the customer’s various engineering organizations to provide feedback on ways to improve the ATI products in customer vehicles

Key Performance Measures

• Optimized Allison product installation/integration at assigned OEMs, no installation/integration related issues in the field
• No unforeseen delays/interruptions in availability of Allison product releases at assigned OEMs because of engineering (including PLT) issues or regulatory issues at assigned OEMs.
• Demonstrated ability to effectively troubleshoot powertrain technical issues and resolve (either with or without support from SME’s)
• Thorough and organized documentation

Competencies and Behaviors

• Highest Standards in Everything We Do:
  • Adheres to core set of values and acts in line with those values
  • Is trusted by engineering and cross functional peers to deliver on what they commit to in a timely manner
  • Steadfastly pushes self for results, learning quickly and adapting from mistakes
  • Acts with honesty and transparency, surfacing issues and solutions to cross functional teams
  • Takes responsibility to deliver results in the right way
  • Represents the company’s best interest at all
• Drive a Positive Customer Experience:
  • Gains the trust of engineering and cross functional peers through active engagement
  • Gathers firsthand customer information and provides recommendation to cross functional teams for approval
  • Responsive to internal and external requests without management support
  • Builds effective/positive relationships with engineering management and cross functional peers
  • Thinks through the consequences of actions with department management and cross functional peers
  • Can solve problems and elevates to department management when controversial decision needs to be made
• Improve the Way the World Works:
  • Learns and adapts quickly when facing new problems, works to improve department
  • Can create new ideas and works to put into practice with management support
  • Can identify when engineering process improvement is needed and works with management to implement solutions
  • Effectively copes with change and shifts gears comfortably
  • Analyze both successes and failures and improves self, product line, engineering processes with management help
  • Introduces new ways of looking at problems and seeks out more complex activity
• Leveraging the Power of Teamwork:
  • Solves problems with engineering and cross functional peers in a professional and constructive way.
  • Is seen as a team player and cooperates with others within and outside own functional area and puts personal interests aside to achieve goals
  • Encourages and demonstrates inclusion and collaboration with others finding common ground
  • Steps up to lead peers when needed and demonstrates passion and engagement in working with the cross functional team
  • Lays out work in a well-planned manner for self and takes pride in the work
  • Influences and mentors others within their group

Experience & Qualifications

• Required
  • BSME, BSEE, or equivalent
  • 5+ years engineering and technical experience
  • Proficiency in written and spoken English 
  • Experience using Microsoft Office (Word, Excel, PowerPoint, Project)
  • Ability to communicate and influence (oral & written) technical issues to varied audiences (engineering, marketing, & leadership discussions)
  • Independently achieves results, sets challenging goals, prioritizes tasks, provides leadership/motivation
  • High level of organizational skills
  • Commitment to efficiency and improvement
• Preferred
  • High level of knowledge of commercial vehicles and their systems
    • Transmission Control Systems
    • Powertrain systems
    • Driveline systems
    • Cooling systems
    • Electrical systems
    • On Board Diagnostics understanding
    • Regulatory (GHG, etc.) understanding
  • Mechanical proficiency and background knowledge of Allison Transmission products
  • Knowledge of Allison Business System and engineering processes to support Allison initiatives with their OEM and provide guidance to PE and CIE peers

Scope Factors

• Knowledge: PROFICIENT: Has basic theoretical professional knowledge and applies experience and skills to complete assigned work.
• Planning: INTERMEDIATE: Plan and organize own work or supervise subordinates with similar tasks.
• Influencing: PROFICIENT: Requires strong interpersonal skills to navigate the need to influence peers in engineering or cross functionally.
• Empowerment: REGULATED: Achieve operating objectives within approved department plan w/o supervisory support.
• Autonomy: FULL LATTITUDE: Work assigned but free to think about to how to complete.
• Financial Impact of Decisions: [COST] Decisions will have impact on a product line or OEM's product released revenue stream without supervisory support.
• Complexity of situations: VARIABLE: Situations encountered differ and require search for solutions.
• External Visibility: INFLUENCING EXTERNAL VISIBILITY: Regularly speaks on behalf of Allison Transmission with external customers/suppliers they represent with impact on overall company performance.
• Internal Visibility: Regular interactions across multiple functions with senior leadership interactions.
• Geographic Scope: Engaging/influencing across regions within function.

Travel Expectations

• Travel requirement < 25%

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at

ati+ask4max@service-now.com

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.