Senior Engineer, Field Service

Job's mission

As a Senior Field Service Engineer at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, partnering closely with customers and internal teams to ensure equipment performance, reliability, and uptime. This role offers the opportunity to work with cutting-edge semiconductor technology while supporting leading semiconductor manufacturers across domestic and international locations.

This position may be filled on either a day shift or night shift schedule based on business needs. Day shift operates Monday through Friday from 8:00 AM to 5:00 PM. Night shift positions operate Monday through Friday from 6:00 PM to 2:00 AM and are dedicated to supporting customer operations during overnight production hours.

What you will be working on

• Perform installation, qualification, preventive maintenance, and repair activities on complex semiconductor capital equipment.
• Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
• Provide technical support and training to customers while maintaining a high level of customer satisfaction.
• Interpret and utilize electrical and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
• Support equipment upgrades, modifications, and continuous improvement initiatives.
• Document service activities, maintenance actions, and technical findings accurately and thoroughly.
• Collaborate with engineering, technical support, and customer teams to resolve complex technical issues and improve equipment performance.
• Adhere to all safety procedures and maintain a safety-first mindset while working within semiconductor manufacturing facilities.
• Work either a day shift schedule (Monday through Friday, 8:00 AM to 5:00 PM) or a night shift schedule (Monday through Friday, 6:00 PM to 2:00 AM), depending on position assignment.
• Travel domestically and internationally (25%-75%) to support customer installations, upgrades, and service requirements.

What we are looking for

• Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
• 5+ years of field service, customer support, semiconductor manufacturing, or related experience supporting complex capital equipment.
• Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems.
• Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
• Experience performing preventive maintenance, installations, repairs, and system diagnostics.
• Working knowledge of oscilloscopes, digital voltmeters (DVMs), and other diagnostic tools.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently and effectively in a team environment.
• Customer-focused with a positive and professional approach to service and support.

What sets you apart

• Experience supporting semiconductor capital equipment in wafer fabrication environments.
• Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
• Experience with RF plasma technologies.
• Familiarity with robotics, motion control systems, and microprocessor-based controllers.
• Understanding of software fundamentals and equipment control systems.
• Experience handling toxic and/or flammable gases and chemicals in semiconductor manufacturing environments.
• Knowledge of structured problem-solving methodologies and root cause analysis techniques.
• Demonstrated ability to build strong customer relationships and deliver exceptional service in fast-paced production environments.