Senior Engineer I, Customer Support

The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers' satisfaction through reliability and proactive on-site support.

• Day-to-Day activities include:
• On site installation of equipment including new equipment, upgrades and also system relocation
• Providing troubleshooting for both hardware and software.
• Providing responsive telephone and email support, ensuring customers'' successful use of equipment
• Developing buy-off receipts
• Instructing and Training customers in the use of the equipment

For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 5 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.

Knowledge & Experience requirements

• At least 5 years of working experience
• Ability to read majority mechanical and electrical drawing
• Ability to collect data and perform necessary analytics to troubleshoot problem
• Strong machine knowledge
• Strong familiarization with measurement equipment such as ball shear or wire pull test equipment

Education Requirements

• Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical

Other requirements

• Strong Problem-Solving Skills
• Excellent communication skills
• Strong written and verbal communication skills in required language
• Willing to travel to customer sites within the region/country
• Valid driver's license
• Assists in machine installation at customer site including new equipment, upgrades and system relocations
• Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting
• Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
• Provides basic training to customers in the basic operations and maintenance of the system
• Acts as the company liaison between the organization and customer for both administrative and technical matters
• Develops receipts for buy-offs and performs it
• Guides and supports junior members on the team on troubleshooting
• Performs majority of middle level of application development and process optimization, including defining the key variables for a process optimization, finding the working window for key process parameters
• Provides clarification on customer technical requirements and queries
• Produces timely and accurate reports of activities, e.g.: service reports and expense reports
• Assists in machine installation at customer site including new equipment, upgrades and system relocations
• Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting
• Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
• Provides basic training to customers in the basic operations and maintenance of the system
• Acts as the company liaison between the organization and customer for both administrative and technical matters
• Develops receipts for buy-offs and performs it
• Guides and supports junior members on the team on troubleshooting
• Performs majority of middle level of application development and process optimization, including defining the key variables for a process optimization, finding the working window for key process parameters
• Provides clarification on customer technical requirements and queries
• Produces timely and accurate reports of activities, e.g.: service reports and expense reports