Senior Engineer II – Technical SupportLead early engagement and field readiness for new product introductions (NPI), ensuring successful deployment of ASM tools at customer sites. Act as a critical bridge between engineering, factory, and field teams, owning installation, startup, knowledge transfer, and escalation support for new tools, including first-of-a-kind and first-in-region implementations. Drive customer satisfaction through readiness, quality, and rapid issue resolution.What You Will Be Working OnWork with a safety‑first mentalityEngage early in the demo lab, working alongside Global Product Support (GPS)Support and learn from initial tool builds at manufacturing facilities and ensure readiness for customer shipmentPartner with GPS and Field teams to install and bring up tools at customer sitesVerify tool setup, startup, and operational performance meet specificationsTrain local Field Service Engineers (FSEs) and ensure full operational readinessConfirm local teams are fully qualified to independently support the toolSupport regional escalations during NPI and drive rapid resolutionTravel domestically and internationally as required (typically 50% minimum, including extended travel)What We Are Looking ForBachelor's degree in technical field (Engineering, Chemistry, Computer Science) or equivalent technical training OR Associate's degree in technical field with 6+ years of in‑fab experience3+ years of experience at ASM or directly related experience (ALD, PEALD, EPI, PECVD, CVD)5+ years of experience in the electronic or semiconductor industry preferredExperience supporting tool installation, qualification, and ramp in semiconductor fabsKnowledge of structured troubleshooting (hypothesis‑based problem solving)Familiarity with escalation management and field support modelsWhat Sets You ApartExperience with ASM platforms (XP8, Synergis, Intrepid, Prominis)Ability to handle customer situations, develop action plans, and drive resolution with ASM and customersStrong team collaboration skills with the ability to work independently and lead meetingsStructured, logic‑based troubleshooting skills with the ability to coach othersAbility to operate effectively in a fast‑paced, multifunctional environment independentlyStrong multitasking and organizational capabilitiesAdvanced electrical, mechanical, and overall system knowledge (hardware, software, process)Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAPExcellent communication skills—clear, concise, and effective with peers, management, and customersStrong leadership qualities with the ability to mentor and develop othersActs as a role model while fostering strong internal and customer relationshipsWhy Join ASM?We're looking for engineers who can lead from the front—supporting new product introductions and ensuring successful tool deployment in high‑impact customer environments.If you thrive in fast‑paced settings, enjoy solving complex technical challenges, and want to play a key role in bridging engineering and field operations, ASM offers the opportunity to grow your technical expertise and leadership capabilities while supporting cutting‑edge semiconductor technologies.Apply TodayApply now to be part of what's next.ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.#J-18808-Ljbffr