POSITION SUMMARY:
The Senior Application Engineer - Product Information Management (PIM) is responsible for the technical administration, support, integration, enhancement, and delivery of enterprise PIM platforms. This role serves as the primary IT owner for PIM applications and associated integrations, ensuring data quality, platform stability, system performance, and alignment with business objectives.
The ideal candidate possesses hands-on experience implementing and supporting PIM solutions in a complex retail environment and understands how product data supports Merchandising, eCommerce, Supply Chain, Marketing, Digital Assets, and Store Operations. This individual will partner closely with business stakeholders while maintaining primary accountability for the technical health, architecture, and evolution of the platform.
Key Responsibilities
Application Engineering & Support
- Serve as the technical owner for enterprise PIM applications and related technologies.
- Provide Level 2 and Level 3 application support, troubleshooting complex system, integration, and data issues.
- Manage application upgrades, patches, configurations, and platform releases.
- Monitor application performance, availability, and data processing activities.
- Configure workflows, business rules, user roles, permissions, and system settings.
- Develop and maintain technical documentation, support procedures, and knowledge base articles.
- Participate in on-call support and production issue resolution as needed.
Solution Delivery
- Lead technical implementation and enhancement projects for PIM platforms.
- Translate business requirements into technical designs and solution specifications.
- Collaborate with architects, developers, vendors, and infrastructure teams to implement scalable solutions.
- Support project planning, testing strategies, deployment activities, and release management.
- Drive continuous improvement initiatives that enhance product data quality and operational efficiency.
Integration & Data Management
Design, support, and troubleshoot integrations between the PIM platform and:
ERP Systems
eCommerce Platforms
Marketplace Solutions
Product Lifecycle Management (PLM) Systems
Digital Asset Management (DAM) Platforms
Warehouse Management Systems (WMS)
Merchandising Systems
Data Warehouse and Analytics Platforms
Supplier Data Sources
Support APIs, ETL processes, event-driven integrations, middleware, and file-based interfaces.
Analyze and resolve complex data synchronization and interface failures.
Ensure data integrity, governance, and consistency across enterprise systems.
Collaborate with business data stewards to improve product data quality and standards.
Technical Analysis & Troubleshooting
- Perform root cause analysis and permanently resolve recurring application issues.
- Troubleshoot data, workflow, integration, and performance-related problems.
- Partner with infrastructure, cloud, database, and security teams to support enterprise application requirements.
- Lead incident management, problem management, and change management activities following ITIL best practices.
- Identify opportunities for automation and operational efficiencies.
Vendor & Cross-Functional Collaboration
- Act as the primary technical liaison with PIM software vendors and implementation partners.
- Coordinate vendor support tickets, escalations, and enhancement requests.
- Work closely with Merchandising, eCommerce, Marketing, Supply Chain, and Product Content teams to understand evolving business needs.
- Provide technical consultation regarding platform capabilities, best practices, and future roadmap opportunities.
- Participate in architecture reviews and technology governance processes.
Required Qualifications
Education
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline.
Experience
- 10+ years supporting enterprise applications in a retail, eCommerce, or distribution environment.
- 7+ years implementing, administering, or supporting Product Information Management (PIM) platforms.
- Proven experience delivering complex system integrations and managing enterprise application support.
- Experience supporting SaaS and/or cloud-based applications in a large-scale enterprise environment.
Technical Skills
Experience with one or more PIM platforms such as:
- Stibo Systems STEP
- Salsify
- Informatica PIM
- Syndigo
- Similar enterprise PIM solutions
Strong knowledge of:
- SQL and relational databases
- REST APIs and web services
- ETL and data integration technologies
- Azure, AWS, or Google Cloud environments
- XML, JSON, CSV, and product data structures
- Data quality and governance concepts
- Application monitoring and support tools
- DevOps, CI/CD, and release management practices
- ITIL processes and service management
Preferred Qualifications
- Experience in retail, sporting goods, outdoor retail, or omni-channel commerce environments.
- Experience integrating PIM platforms with ERP, PLM, DAM, eCommerce, and marketplace solutions.
- Knowledge of GS1 standards, product taxonomy, digital content management, and item onboarding processes.
- Experience with Power BI, Azure Data Factory, MuleSoft, Boomi, or other enterprise integration technologies.
- ITIL Foundation, Cloud Platform, or PIM-related certifications.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Bass Pro Shops