Senior Engineer - Storage

• Responsible for leading the support of HMSA's storage infrastructure. Responsibilities include, but are not limited to the following:

• Ensures the reliability of HMSA's storage infrastructure, to include the planning and implementation of enhancements.

• Develops Reference Architectures and technology standards based on Infrastructure Building Blocks, that can be offered as services to HMSA business units.

• Implements, secures and ensures the availability of Storage, Backups and SAN infrastructure.

• Provisions resources, and conducts advanced maintenance, data replication, disaster recovery, and data migration.

• Develops documentation for our Open Systems Storage and Backup environments.

• Supports complex Storage and Backup devices, including SAN, NAS and Backup solutions under minimal supervision.

• Operates in complex, highly-secure, highly-available, operations-centric datacenter environments.

• Provides technical expertise across business functions, understanding the relationship between the business and the Information Systems Department. Explains infrastructure capabilities. Consults with other Information Systems Department teams regarding infrastructure requirements and provides recommendations for both the design and implementation of systems integration efforts. Reviews and makes recommendations with respect to IT infrastructure that deviates from established architecture standards. Leads project planning and requirements gathering efforts. Recommends and creates action plans for systems development and / or integration. Identifies the need for major support contracts. Reviews vendor proposals. Prioritizes, plans and implements upgrades and ensure that change management procedures are implemented and followed. Prioritizes, plans and implements infrastructure repairs and installations. Coordinates and plans activities with vendors. Ensures that asset and Oversees the conduct of disposal procedures are adhered to. Designs and implements infrastructure replacement plans. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded. Escalates problems as required. Informs management as appropriate. Troubleshoots and diagnoses complex and escalated problems. Works with multiple vendors to coordinate the resolution of issues. Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems.

Identifies the training needs of users. Shares knowledge with users and other Information Systems Department staff. Updates users on the status of incidents and problems. Ensures that follow-up procedures are adhered to. Tracks customer satisfaction. Participates in long-term infrastructure strategy and planning. Participates in rotating on-call support schedules. Provides after-hours support to business operations, as needed. Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed.

Mentors and assists in the professional development of less experienced staff. Required to be on-call for critical incidents as they arise.

• Employee must participate in continuing education and training as needed or assigned. This is to ensure an accurate and updated knowledge base.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

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