Senior Engineering Manager - Service Management

Best Buy Co Inc

Richfield, MN

JOB DETAILS
SKILLS
Communication Skills, Disaster Recovery, Engineering Management, Establish Priorities, Incident Management, Information Technology & Information Systems, Leadership, Logistics, Metrics, Operational Support, PCI, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, QoS (Quality of Service), Sarbanes-Oxley Act (SOX), Service Delivery, Software Administration, Supply Chain, Technical Operations, Technical Support, Writing Skills
LOCATION
Richfield, MN
POSTED
30+ days ago

Senior Engineering Manager - Service Management

As the Service Management Senior Manager, you will be responsible for insuring operational stability of assigned applications. Areas of focus: application stability, major incident restoration, incident and problem management, SOX and PCI compliance, holiday readiness, and disaster recovery. This role will work closely with the product and delivery teams to transition new or updated applications into production.

This role is hybrid, which means you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

  • Ensure application stability specific to assigned Logistics and Supply Chain systems
  • Manage major incident resolution and reduction specific to Logistics and Supply Chain systems
  • Manage prioritization and resolution of Incident and Problem tickets for Logistics and Supply Chain systems
  • Proactively drive and implement service improvements, innovations, and efficiencies within the scope of capabilities
  • Share operations metrics/reports/data to key stakeholders and leadership, holding regular reviews with stakeholder group to assess the quality of services delivered

Basic qualifications

  • 3 or more years of experience in IT Support Operations
  • Excellent verbal and written communication skills
  • Experience with onshore/offshore 3rd party vendor support
  • Experience in 24x7 Operations role

Preferred qualifications

  • Bachelor's or advanced degree in IT or business-related field
  • 5 or more years of experience in technology operations roles
  • 1 or more years of leadership experience in technology roles
  • Project management experience

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

  • Competitive pay
  • Generous employee discount
  • Physical and mental well-being support

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

About the Company

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Best Buy Co Inc

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/