Senior Epic Patient Experience Analyst

UnitedHealth Group

Everett, WA

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JOB DETAILS

SALARY

$91,700–$163,700 Per Year

SKILLS

Accidental Death and Dismemberment (AD&D), Analysis Skills, Artificial Intelligence (AI), Change Control, Clinical Support, Compensation and Benefits, Continuous Improvement, Decision Support, Employee Assistance Plan, Epic Certification, Epic Systems, Health Informatics, Health Plan, Healthcare, Help Desk, Identify Issues, Information Technology & Information Systems, Insurance, Leadership, Legal, Mentoring, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Operational Audit, Process Improvement, Quality Metrics, Reimbursement, Requirements Management, Risk Analysis, Software Administration, Stock Purchase Plans, System Test, Systems Administration/Management, Systems Maintenance, Testing, Time Management, User Experience Design (UXD), Work From Home, Workflow Analysis

LOCATION

Everett, WA

POSTED

Today

**Requisition number:** 2354635 **Job category:** Technology Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** Join a high-performing, mature Epic environment as our Senior Epic Patient Experience Analyst, where you'll play a key role in advancing AI-enabled Epic solutions that intelligently support patient access and engagement at scale. As a trusted subject matter expert, you will design, build, and optimize Epic systems by applying data-driven and AI-informed approaches to workflow design, decision support, and system optimization. Partnering closely with clinicians, operational leaders, and IT teams, you'll help modernize how Epic capabilities are delivered-balancing innovation, reliability, and responsible use of AI-while influencing system design, mentoring peers, and driving meaningful transformation across the care continuum. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. **Primary Responsibilities:** + Design, develop, and deploy Epic AI-powered solutions to address complex, patient-centered challenges with an emphasis on responsible AI use + Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement + Lead the assessment, design, configuration, build, testing, and ongoing maintenance of Epic application systems supporting clinical and/or revenue cycle workflows + Translate business and clinical needs into clear functional requirements and technical solutions + Partner with stakeholders to document current and future-state workflows and optimize system design and user experience + Execute and support system upgrades, enhancements, and optimization initiatives, adhering to Epic change control and quality standards + Lead or contribute to Epic-related projects, including timeline management, risk identification, and deployment support + Provide advanced troubleshooting and end-user support, collaborate with training teams, mentor other analysts, and maintain required Epic certifications + Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows and decision-making **What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:** + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays + Medical Plan options along with participation in a Health Spending Account or a Health Saving account + Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage + 401(k) Savings Plan, Employee Stock Purchase Plan + Education Reimbursement + Employee Discounts + Employee Assistance Program + Employee Referral Bonus Program + Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + Active Epic certification or proficiency in the applicable module, with ability to maintain required proficiencies and certifications **: Ambulatory and MyChart Preferred or Ambulatory and Cadence - Prefer all three certifications** . + 3+ years of experience as an Epic Analyst supporting or implementing Epic clinical and/or revenue cycle applications, including system build, testing, and workflow analysis + 1+ years of experience analyzing complex operational requirements and translating them into effective Epic system configuration and solutions + 1+ years of experience leading initiatives, managing competing priorities, meeting project timelines, and communicating risks and barriers to stakeholders + Intermediate level of proficiency with Microsoft tools including Teams, Outlook, Word, PowerPoint, and Copilot, with the ability to work remotely with reliable internet, cellular access (2FA), and a private workspace **Preferred Qualification:** + 3-5 years of healthcare industry experience + Experience with multiple Epic implementation life cycles + Experience mentoring or training other application analysts + Experience working in large, complex healthcare environments + Familiarity with Lean principles or process improvement methodologies *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._ _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ \#RPO #GREEN

About the Company

UnitedHealth Group

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.

What we do

Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.

https://www.youtube.com/watch?v=5PbNyi2IDkY

Caring. Connecting. Growing together.

Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:

• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.

• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.

• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1977

WEBSITE

http://careers.unitedhealthgroup.com/

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