Senior Epic Web and Services Server Administrator

Dell Medical School

Austin, TX

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JOB DETAILS

SALARY

SKILLS

Analysis Skills, Best Practices, Blood-Borne Pathogens, Business Support, Change Control, Change Management, Computer Science, Continuous Improvement, Cross-Functional, Data Management, Disaster Recovery, Documentation Standards, Enterprise Applications, Enterprise Architecture, Enterprise Protection, Epic Certification, Epic Hyperspace, Epic MyChart, Epic Systems, Failover, Health Informatics, Health Information Technology, Healthcare, High Availability, ITIL (IT Infrastructure Library), Identify Issues, Infectious Diseases, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Internet Technology, Interoperability, Keyboards, Knowledge Management, Linux Operating System, Maintain Compliance, Medications, Mentoring, Metrics, Microsoft Exchange Server, Microsoft Windows Azure, Microsoft Windows Server, Office Equipment, On Call, Operational Support, Operations Processes, Operations Security (OPSEC), People Management, Printing, Problem Solving Skills, Procedure Development, Production Systems, Project Schedule, Red Hat Linux Operating System, Regulatory Compliance, Release Management/Engineering, Reliability Engineering, Risk Management, Root Cause Analysis, Scripting (Scripting Languages), Software Administration, Source Code/Configuration Management (SCM), Strategic Planning, Support Documentation, System Validation, Systems Administration/Management, Systems Maintenance, Systems Reliability, Technical Leadership, Technical Support, Technical Writing, Technology Analysis, Time Management, Transportation Engineering, VMWare Certified Professional (VCP), Web Interface, Web Server, Web Services

LOCATION

Austin, TX

POSTED

Today

General Notes This position supports Epic infrastructure operations across production and non-production environments, ensuring the reliability, performance, scalability, and security of critical Epic technologies. The role collaborates closely with application, infrastructure, cybersecurity, networking, and clinical informatics teams to support enterprise healthcare operations.

Purpose The Senior Epic Web and Service Server Administrator is responsible for the installation, configuration, administration, monitoring, maintenance, and operational reliability of Epic web and service server infrastructure. This role serves as a subject matter expert for Epic infrastructure technologies and supports system performance, continuity, interoperability, and security across enterprise healthcare environments.

ResponsibilitiesAdministers Epic Web and Service Server Infrastructure

Install, configure, administer, and maintain Epic web and service server infrastructure
Support Epic technologies including Web BLOB, MyChart, Interconnect, Hyperspace Web, and BCA
Maintain Epic printing infrastructure and print queues
Support Epic Imprivata configuration and browser allow list maintenance

Supports Interconnect, IRIS Integration, and Connectivity

Assist with IRIS-side Interconnect configuration and connectivity support
Troubleshoot interface and web service connectivity issues
Coordinate with integration and database teams to ensure optimal functionality
Validate secure communication between Epic environments and external systems

Troubleshoots and Resolves Technical Issues

Troubleshoot infrastructure, web services, application, and connectivity issues
Perform root cause analysis and implement long-term solutions
Serve as escalation point for complex system issues
Analyze logs, metrics, and system behavior to identify performance bottlenecks

Manages Secure Data Exchange and Certificates

Support Axway Secure Transport MFT flow engineering and secure data movement operations
Manage and maintain DirectTrust certificates supporting TEFCA, CareQuality, and eHealthExchange connectivity
Ensure data exchange processes meet security and compliance requirements
Collaborate with cybersecurity teams to mitigate risks

Applies Upgrades, Patches, and Lifecycle Maintenance

Apply Epic upgrades, platform patches, and maintenance updates
Coordinate deployment activities within change control frameworks
Validate system stability following updates
Maintain version control and environment consistency

Supports Change Management and Release Processes

Participate in enterprise change control and release management processes
Document changes and ensure compliance with governance standards
Coordinate with stakeholders to minimize operational disruption
Maintain deployment schedules and communication plans

Supports Business Continuity and Disaster Recovery

Support business continuity and disaster recovery activities
Participate in downtime planning and failover testing
Maintain system redundancy and recovery procedures
Ensure readiness for unplanned outages

Collaborates and Drives Cross-Functional Execution

Collaborate with Epic application teams, infrastructure engineers, network teams, and cybersecurity teams
Provide technical guidance and mentorship to team members
Support cross-functional problem-solving and system improvements

Develops Automation and Documentation

Develop and maintain scripts or automation solutions
Maintain technical documentation and environment standards
Establish operational procedures and best practices
Contribute to knowledge management and continuous improvement

Marginal or Periodic Functions

Participate in enterprise architecture or infrastructure strategy initiatives
Support vendor coordination and technology evaluations
Assist with audits, compliance reviews, and accreditation activities
Provide after-hours and on-call support for critical system incidents
Represent infrastructure teams in governance or project meetings
Adhere to internal controls and reporting structure
Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Expertise

Apply expertise in Epic web and services architecture and supporting technologies
Solve complex infrastructure issues independently
Advise on system design and optimization strategies

Problem Solving

Diagnose multi-system failures and implement corrective solutions
Anticipate and mitigate infrastructure risks
Develop proactive solutions to improve system reliability

Functional/Technical Skills

Configure Epic platforms and related infrastructure components
Support secure data exchange and integration technologies
Apply automation and scripting where appropriate

Informing

Communicate system status and incidents to stakeholders
Document technical standards and processes
Provide guidance to non-technical partners

Peer Relationships

Work effectively across IT and clinical teams
Contribute to shared problem solving
Support team cohesion and knowledge sharing

Learning on the Fly

Learn new Epic modules and infrastructure tools
Apply emerging best practices
Stay current with industry trends

Drive for Results

Meet uptime and performance goals
Complete projects on schedule
Maintain effectiveness under pressure

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field
Six years of experience supporting enterprise application or infrastructure environments
Experience supporting Epic web and service server infrastructure in production and non-production environments
Experience participating in Epic upgrades, operational maintenance, troubleshooting, and change control processes
Experience collaborating with infrastructure, networking, cybersecurity, and application support teams
Experience supporting highly available, mission-critical healthcare systems

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master's degree in Information Technology, Healthcare Informatics, or a related field
Eight years of experience in Epic infrastructure or enterprise healthcare systems
Experience supporting Epic ECSA or WSSA operational functions
Experience with healthcare interoperability standards and SMART on FHIR integrations
Experience supporting DirectTrust, TEFCA, CareQuality, and eHealthExchange frameworks
Experience with enterprise MFT platforms and secure file transfer solutions such as Axway Secure Transport
Experience supporting patient-facing technologies such as MyChart, Care Everywhere, or Digital Front Door initiatives
Experience supporting eFax and document exchange platforms such as Concord or similar vendors
Experience with Epic Nebula, Cosmos, interoperability analytics, or data exchange initiatives

Licenses/Registrations/Certifications

Required

Epic certification relevant to web or service server administration (or obtained within six months of hire)

Preferred

Epic Certifications for Web BLOB, BCA, Epic Print Service, MyChart, Interconnect, and Hyperspace Web
Microsoft Certified: Windows Server or Azure Administrator
VMware Certified Professional (VCP)
ITIL Foundation Certification
Linux or Red Hat Certification
Healthcare interoperability or security certifications

Salary Range $105,000+ depending on qualifications

Working Conditions

Standard office environment and equipment
Repetitive use of a keyboard and computer
May provide after-hours and on-call support for critical system incidents
May be exposed to occupational hazards such as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients

Required Materials

Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs . click apply for full job details

About the Company

Dell Medical School

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