Job Posting Title: Senior Epic Web and Services Server AdministratorHiring Department: Dell Medical SchoolPosition Open To: All ApplicantsWeekly Scheduled Hours: 40FLSA Status: Exempt from FLSAEarliest Start Date: ImmediatelyPosition Duration: Expected to ContinueLocation: AUSTIN, TXJob DetailsThis position supports Epic infrastructure operations across production and non-production environments, ensuring the reliability, performance, scalability, and security of critical Epic technologies. The role collaborates closely with application, infrastructure, cybersecurity, networking, and clinical informatics teams to support enterprise healthcare operations.PurposeThe Senior Epic Web and Service Server Administrator is responsible for the installation, configuration, administration, monitoring, maintenance, and operational reliability of Epic web and service server infrastructure. This role serves as a subject matter expert for Epic infrastructure technologies and supports system performance, continuity, interoperability, and security across enterprise healthcare environments.ResponsibilitiesInstall, configure, administer, and maintain Epic web and service server infrastructureSupport Epic technologies including Web BLOB, MyChart, Interconnect, Hyperspace Web, and BCAMaintain Epic printing infrastructure and print queuesSupport Epic Imprivata configuration and browser allow list maintenanceAssist with IRIS-side Interconnect configuration and connectivity supportTroubleshoot interface and web service connectivity issuesCoordinate with integration and database teams to ensure optimal functionalityValidate secure communication between Epic environments and external systemsTroubleshoot infrastructure, web services, application, and connectivity issuesPerform root cause analysis and implement long-term solutionsServe as escalation point for complex system issuesAnalyze logs, metrics, and system behavior to identify performance bottlenecksSupport Axway Secure Transport MFT flow engineering and secure data movement operationsManage and maintain DirectTrust certificates supporting TEFCA, CareQuality, and eHealthExchange connectivityEnsure data exchange processes meet security and compliance requirementsCollaborate with cybersecurity teams to mitigate risksApply Epic upgrades, platform patches, and maintenance updatesCoordinate deployment activities within change control frameworksValidate system stability following updatesMaintain version control and environment consistencyParticipate in enterprise change control and release management processesDocument changes and ensure compliance with governance standardsCoordinate with stakeholders to minimize operational disruptionMaintain deployment schedules and communication plansSupport business continuity and disaster recovery activitiesParticipate in downtime planning and failover testingMaintain system redundancy and recovery proceduresEnsure readiness for unplanned outagesCollaborate with Epic application teams, infrastructure engineers, network teams, and cybersecurity teamsProvide technical guidance and mentorship to team membersSupport cross-functional problem-solving and system improvementsDevelop and maintain scripts or automation solutionsMaintain technical documentation and environment standardsEstablish operational procedures and best practicesContribute to knowledge management and continuous improvementParticipate in enterprise architecture or infrastructure strategy initiativesSupport vendor coordination and technology evaluationsAssist with audits, compliance reviews, and accreditation activitiesProvide after-hours and on-call support for critical system incidentsRepresent infrastructure teams in governance or project meetingsAdhere to internal controls and reporting structurePerform related duties as assignedKnowledge, Skills, and AbilitiesTechnical ExpertiseApply expertise in Epic web and services architecture and supporting technologiesSolve complex infrastructure issues independentlyAdvise on system design and optimization strategiesProblem SolvingDiagnose multi-system failures and implement corrective solutionsAnticipate and mitigate infrastructure risksDevelop proactive solutions to improve system reliabilityFunctional/Technical SkillsConfigure Epic platforms and related infrastructure componentsSupport secure data exchange and integration technologiesApply automation and scripting where appropriateInformingCommunicate system status and incidents to stakeholdersDocument technical standards and processesProvide guidance to non-technical partnersPeer RelationshipsWork effectively across IT and clinical teamsContribute to shared problem solvingSupport team cohesion and knowledge sharingLearning on the FlyLearn new Epic modules and infrastructure toolsApply emerging best practicesStay current with industry trendsDrive for ResultsMeet uptime and performance goalsComplete projects on scheduleMaintain effectiveness under pressureRequired QualificationsBachelor's degree in Information Technology, Computer Science, or a related fieldSix years of experience supporting enterprise application or infrastructure environmentsExperience supporting Epic web and service server infrastructure in production and non-production environmentsExperience participating in Epic upgrades, operational maintenance, troubleshooting, and change control processesExperience collaborating with infrastructure, networking, cybersecurity, and application support teamsExperience supporting highly available, mission-critical healthcare systemsPreferred QualificationsMaster's degree in Information Technology, Healthcare Informatics, or a related fieldEight years of experience in Epic infrastructure or enterprise healthcare systemsExperience supporting Epic ECSA or WSSA operational functionsExperience with healthcare interoperability standards and SMART on FHIR integrationsExperience supporting DirectTrust, TEFCA, CareQuality, and eHealthExchange frameworksExperience with enterprise MFT platforms and secure file transfer solutions such as Axway Secure TransportExperience supporting patient-facing technologies such as MyChart, Care Everywhere, or Digital Front Door initiativesExperience supporting eFax and document exchange platforms such as Concord or similar vendorsExperience with Epic Nebula, Cosmos, interoperability analytics, or data exchange initiativesLicenses/Registrations/CertificationsRequiredEpic certification relevant to web or service server administration (or obtained within six months of hire)PreferredEpic Certifications for Web BLOB, BCA, Epic Print Service, MyChart, Interconnect, and Hyperspace WebMicrosoft Certified: Windows Server or Azure AdministratorVMware Certified Professional (VCP)ITIL Foundation CertificationLinux or Red Hat CertificationHealthcare interoperability or security certificationsSalary Range$105,000+ depending on qualificationsWorking ConditionsStandard office environment and equipmentRepetitive use of a keyboard and computerMay provide after-hours and on-call support for critical system incidentsMay be exposed to occupational hazards such as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patientsRequired MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestEqual Opportunity EmployerThe University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.Pay TransparencyThe University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Employment Eligibility VerificationIf hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.E-VerifyThe University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]ComplianceEmployees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.#J-18808-Ljbffr