Senior Escrow Officer/Branch Manager

• Responsible for ensuring all operations are effectively executed in the Branch, along with leading and managing a team of Escrow Officers, Escrow Assistants, and a Director of First Impressions/Office Administrator.
• Provide mentorship, training, and coaching to the branch's employees: Office Administrators, Escrow Processors, Escrow Assistants, Junior Escrow Officers, and Escrow Officers.
• All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer Run a Sale/Refinance unit from opening to closing.
• Answer questions and give direction to the Escrow Officers, Escrow Processors, Escrow Assistants, and Director of First Impressions.
• Have full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, and customer-centric manner.
• Delegate workload between team members on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed.
• Handle all customers and/or phone calls that exceed the capabilities of the Escrow Officers, Escrow Processors/Escrow Assistants and Junior Escrow Officers.
• Ensure that the entire unit is delivering excellent customer service.
• Provide training to the Escrow Officers, Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement.
• Be aware and resolve any situations that arise within the branch professionally and efficiently.
• Aid in the work load when the Escrow Processors and/or Escrow Assistants as needed.
• Productivity: A minimum productivity per employee on the unit of $15,000 per month.
• Other duties as assigned.

• High School Diploma or Equivalent
• 7-10+ years of experience as an Escrow Officer is required
• 3+ years of prior experience as an Branch Manager in the Escrow field is highly desired
• Proficiency in Google and Microsoft Office with the ability to type 40 WPM+
• Experience using Qualia is preferred
• Strong working knowledge of Windows/Mac operating system-experience.
• Must have a minimum book of business of $15,000 a month.
• Previous real estate experience is desired

• Ability to communicate clearly, professional, and courteously in writing and verbally
• Strong organization skills with an attention to detail
• Strong analytical and problem solving skills
• Must have well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company
• Works well on a team and collaborates with others but also be able to work independently.
• Ability to effectively manage tasks with minimal supervision
• Must be diligent and persistent in follow-up and completion
• Able to function in a fast-paced environment with tight and changing deadlines

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