The Senior Event Consultant (SEC) manages and grows an assigned book of business, focusing on client retention, proactive communication, and revenue growth. Working closely with Market Managers, the SEC develops account strategies, nurtures long-term relationships, and provides on-site support for key events. When not in the field, the SEC supports clients and internal teams with ongoing service needs.
Time Allocation (Approximate):
One-third Account Management: Retention, relationship building, and revenue growth within assigned accounts.
One-third Field Time: Client visits, site meetings, and on-site event support.
One-third Customer Service: Handling calls, quotes, and customer requests.
Essential Duties and Responsibilities:
Client Interaction & Sales
Field incoming phone calls, texts, web requests, and emails.
Make outbound calls to update client contact information and maintain regular communication with assigned accounts.
Consult with clients to understand event needs and provide tailored rental recommendations while identifying upsell opportunities.
Consistently follow up on quotes and leads to meet department goals.
Schedule and conduct design center appointments within assigned accounts.
Create event layouts and showcase products through mood boards and other visual tools.
Greet clients in the design center and ensure a professional, positive experience.
Account Management & Growth
Serve as the primary point of contact for assigned accounts.
Conduct quarterly and semi-annual visits with assigned accounts based on activity level and growth potential.
Identify and nurture emerging accounts with growth potential.
Strengthen relationships to drive retention and repeat business.
Proactively address and resolve client concerns to ensure satisfaction and loyalty.
Field & Event Responsibilities
Assist Market Managers with large event management, logistics, and load-ins as needed.
Represent the company at trade shows, networking events, and industry functions.
Provide on-site event support as necessary to ensure smooth execution.
Share insight on market trends, client needs, and competitive activity.
Collaboration & Communication
Partner with Market Managers to execute account strategies and event plans.
Provide creative solutions for client or market challenges.
Generate at least five qualified leads per month for Market Managers.
Demonstrate the company’s Core Values of Consistency, Adaptability, Reliability, and Teamwork (CART) in all interactions.
Maintain professionalism and clear communication across departments.
Administrative & Performance Responsibilities
Accurately maintain client data, event details, and sales information in company systems.
Ensure quotes, orders, and documentation are complete and accurate.
Track and meet performance metrics for sales, growth, and service.
Remain available to support customer service tasks when not in the field.
Perform additional duties as assigned.
Work Conditions:
Primarily office-based with some warehouse exposure; certain areas may not be heated or air-conditioned.
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Schedule:
Full-time position, Monday–Friday, 8:30am–5:00pm.
Occasional evenings and weekends as required.
Benefits/Perks:
Medical, dental, vision, and 401(k) after 60 days.
Team member rental discounts and participation in the referral program.
Qualifications and Requirements:
Three to five years of related customer service or account management experience, preferably in the event or catering industry.
Strong verbal and written communication skills.
High level of professionalism, interpersonal skills, and customer focus.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning new software.
Ability to create mood boards and event diagrams using PowerPoint.
Strong attention to detail, organization, and recordkeeping accuracy.
Excellent multitasking, prioritization, and time management skills.
Creative aptitude for event design, product pairing, and visual presentation.
Confident in upselling and closing sales.
Solid problem-solving and decision-making abilities.
Proficient in basic math, including fractions, percentages, and ratios.
Professional appearance and demeanor.
Completion of Behavioral and Cognitive Assessments through the Predictive Index.
Successful completion of a company background check and drug screen.
Numbers & Facts
Location
Ferndale, MI
Job Type
Full-time
Skills
Administrative Skillsunmatched
Background Investigationunmatched
Catering Servicesunmatched
Communication Skillsunmatched
Competitive Researchunmatched
Consultingunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Establish Prioritiesunmatched
Event Managementunmatched
Health Insuranceunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Logisticsunmatched
Market Trend Analysisunmatched
Mathematicsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Networking Eventsunmatched
On Site Supportunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Designunmatched
Rentalsunmatched
Revenue Growthunmatched
Salesunmatched
Sales Closing Skillsunmatched
Sales Managementunmatched
Sales Strategyunmatched
Securities and Exchange Commission (SEC)unmatched
Strategic Planningunmatched
Team Playerunmatched
Time Managementunmatched
Trade Showsunmatched
Up-Sellingunmatched
Vision Planunmatched
Warehousingunmatched
Writing Skillsunmatched
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