Senior Executive Casino Host

Love building relationships, creating unforgettable experiences, and rolling out the VIP treatment? As a Senior Executive Casino Host, you'll be the face of Sycuan for our premium guests, growing and nurturing an exclusive portfolio of high-value players. You'll connect with VIPs, create personalized experiences, host exciting events, and turn great service into lasting loyalty. If you're a natural networker who thrives in hospitality, sales, and guest engagement, this is your chance to make every interaction feel like a jackpotJob Purpose:Acquires and retains premium VIP playersJob Duties and Responsibilities:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Targets client markets and establishes new premium VIP players by building a referral network through membership in professional organizations and participation in off-site recreational activities, developing relationships with industry professionals to create awareness of Sycuan in the marketplace, visiting other casinos to identify and recruit premium players, and contacting inactive VIP players to reestablish active play- 40%Builds VIP player loyalty to the Sycuan Casino brand by utilizing sales and marketing techniques that foster a unique and exclusive client relationship, personalizing and issuing complimentaries according to established guidelines, promoting Club membership features and benefits, maintaining active communication with guests via phone, e-mail and written correspondence, arranging the delivery of special hospitality and leisure activity services and unique complimentaries, and planning and inviting VIP players to special events and tournaments based on level of play.- 30%Retains VIP players and increases incremental trips and theoretical win by soliciting and listening to guest opinions and feedback, proactively identifying existing or potential service failures and areas for improvement, taking corrective action to remedy failures, recommending service improvements to the Player Development Manager and/or the Marketing Assistant Director, addressing and resolving guest complaints, and compiling guest feedback data and summary of findings for management review.- 30%

Job Specifications:Education and Experience:Essential:

Bachelor's Degree in Marketing or a related field or equivalent experience5 years of experience providing premium guest service in a gaming or hospitality environment

Desirable:

Gaming experienceManagement experience

Skills and Knowledge:Essential:

Ability to interact effectively with premium guests, team members, and business clienteleAbility to develop and implement guest retention plansAbility to analyze player data and make sound business recommendationsAbility to communicate effectively in the English languageAbility to complete documents and written reportsAbility to maintain professionalism, diplomacy, and composureAbility to understand and follow verbal and written directionsAbility to accept constructive criticismAbility to maintain confidentialityWorking knowledge of database, spreadsheet and word processing applicationsRecord-keeping and organizational skillsAbility to work independently with minimal supervisionAbility to work in a smoking environmentAbility to walk and stand for up to eight hours at a timeAbility to work all shiftsAbility to appear for work on time

Desirable:

Ability to communicate effectively in Spanish and/or TagalogAbility to complete documents and reports in Spanish and/or TagalogPlayer tracking software experience

Supervisory/Managerial Accountability:Direct: NoneIndirect: None