Senior Executive IT Support Specialist

Client Overview:
Our client is a leading global organization seeking an experienced Senior Executive IT Support Specialist to provide dedicated, white-glove technology support to senior executive leadership. This is a highly visible position within a polished, fast-paced corporate environment.

Salary/Hourly Rate:
$115k - $135k

Position Overview:
The Senior Executive IT Support Specialist will provide dedicated, high-touch technical support to C-suite and senior executive users. This role requires someone with several years of direct executive support experience who can provide real-time troubleshooting while maintaining an exceptional level of professionalism, discretion, and responsiveness.
The ideal candidate has supported senior executives as a primary responsibility, rather than simply assisting executives as part of a broader IT support position.

Responsibilities of the Senior Executive IT Support Specialist:

• Provide dedicated, white-glove IT support to C-suite and senior executive users.
• Troubleshoot hardware, software, mobile device, and application issues in real time.
• Support and maintain iPhones and iPads, including device configuration and synchronization.
• Support Windows 11, Outlook, Microsoft Teams, O365, Zoom, OneNote, and other enterprise applications.
• Partner closely with executive administrative teams to proactively identify and resolve technology issues.
• Configure devices, perform software updates, and provide proactive system maintenance.
• Provide technical support during meetings, business travel, and other high-priority situations.
• Escalate complex issues to internal IT teams while maintaining ownership of the executive experience.
• Maintain confidentiality when handling sensitive executive information.
• Provide occasional after-hours or remote support as needed.

Required Experience/Skills for the Senior Executive IT Support Specialist:

• 5+ years of professional IT support experience.
• 3+ years of dedicated executive or C-suite IT support experience.
• Strong hands-on experience supporting iPhones, iPads, and Apple iOS.
• Strong Windows and Microsoft 365 support experience.
• Experience supporting Outlook, Teams, Zoom, and related collaboration tools.
• Excellent troubleshooting and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Polished, professional presentation and white-glove customer service approach.
• Ability to work effectively with high-demand senior executives.
• Demonstrated stability and consistent tenure throughout career history.
• Ability to work onsite 5 days per week.

Preferred Experience/Skills for the Senior Executive IT Support Specialist:

• 3-5+ years of dedicated executive support experience.
• Intune and/or Mobile Device Management (MDM) experience.
• Experience supporting executives within a large, global corporate environment.
• Experience with enterprise-grade mobile security configurations.
• Experience supporting hybrid/mobile executive work environments.

Education Requirements:

• Bachelor's degree required.

Benefits:

• Comprehensive benefits package including medical, dental, and vision insurance, life and disability insurance, 401(k) with employer matching contributions, wellness benefits, paid time off, and eligibility for an annual bonus.

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 409029