Senior Facility Operations Manager

In this on-site role, the Facilities Manager is accountable for all aspects of day to day leadership and operations, including regular communication with the client, monitoring of the CMMS system, an in-depth understanding of the contract, strategic planning and execution of preventive maintenance programs, and thoughtful lifecycle planning of assets-all while maintaining strong fiscal discipline. Success in this position requires the ability to balance operational excellence with budgetary responsibility and long term sustainability.

Beyond technical and operational expertise, the Facilities Manager serves as a key point of contact for stakeholders, actively managing expectations through clear, transparent communication. The role also involves building, developing, and leading a high performing operations team that is committed to safety, accountability, and continuous improvement.

KEY SKILLS AND RESPONSIBILITIES

• Customer service mindset with very strong communication and people skills, serving as the primary client level liaison for addressing operational, contractual, and financial matters.
• Impeccable attention to detail and the ability to prepare and deliver accurate monthly operational and financial reports.
• Responsible for developing, managing, and tracking operating budgets and financial forecasts, ensuring performance aligns with contractual and organizational financial objectives.
• Able to delegate tasks, meet deadlines, and maintain accountability across the team.
• Be comfortable taking off-hour calls and when necessary, responding to emergencies.
• Serve as a role model, mentor, and trusted resource to staff and stakeholders.
• Strong ability to comprehend complex contract terms and performance requirements, and to work collaboratively with the customer to ensure alignment with contractual obligations and operational policies.
• Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control.
• KPI Management.
• Ensure the quality, accuracy, and completeness of data entered into the CMMS.
• Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements.
• Review, develop, and proactively implement operational procedures and best practices.
• Provide oversight of day to day operations as well as long term planning activities.
• Manage supervisors and staff, including hiring, promotions, recognition, performance improvement plans, and ongoing performance monitoring.
• Provide technical and managerial guidance to the operations team.
• Ability to read and interpret blueprints and as built drawings.

PREFERRED EXPERIENCE

• Bachelor's degree in business, engineering, construction management, or equivalent experience in a facilities management discipline with 10+ years of progressive responsibility.
• Minimum of 10 years of management and leadership experience with a reputable organization.
• BOMA and/or IFMA designation (RPA/CFM) preferred.
• Proficient with Windows based software including Excel, Word, PowerPoint, MS Project.
• Experience managing multi disciplinary teams and cross functional working groups.
• Proven experience leading customer and stakeholder meetings.
• Demonstrated ability to manage operations in compliance with technical and contractual requirements.
• Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement.
• Hands on experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems.
• Experience with building systems including HVAC, electrical, plumbing, fire alarm, security cameras, access control, and related facility infrastructure."
• Experience supporting mission critical or high availability facilities.
• Knowledge of OSHA codes, regulations, and safety compliance requirements.