Senior Field Engineer

The Senior Field Engineer supports complex field technology projects by providing advanced installation, configuration, troubleshooting, technical validation, and field support for EPIC iO solutions. This role works closely with project managers, technicians, clients, and cross-functional teams to ensure complex deployments are delivered safely, accurately, and in alignment with customer and technical requirements.

Responsibilities & Tasks

• Support execution of complex field technology projects by completing advanced installation, configuration, testing, and troubleshooting tasks. 

• Assist with project plans, schedules, site readiness, technical approach, and project documentation for complex or higher-risk deployments. 

• Lead or support technical validation of systems, configurations, and field solutions before customer handoff. 

• Troubleshoot escalated technical issues during project execution and document root cause, corrective actions, and lessons learned. 

• Conduct site visits and assessments to evaluate feasibility, design needs, site risks, materials, safety requirements, and customer readiness. 

• Collaborate with customers, project managers, technicians, and stakeholders to communicate technical status, issues, risks, and recommended solutions. 

• Ensure project documentation, technical notes, compliance measures, and site records are complete, accurate, and shared with appropriate stakeholders. 

• Follow and reinforce safety guidelines, industry standards, customer requirements, and company processes for field work. 

• Stay current on relevant technologies and share field learnings that improve project quality, efficiency, and repeatability.

Required Qualifications

• Five or more years of experience in field engineering, system installation, technical troubleshooting, or related field deployment work. 

• Strong technical knowledge of networking, hardware configuration, system integration, installation, and troubleshooting practices. 

• Strong problem-solving, analytical thinking, technical documentation, and customer communication skills. 

• Ability to work collaboratively with project teams, field teams, customers, and cross-functional stakeholders. 

• Basic understanding of project management principles, scope, dependencies, documentation, and risk management. 

• Ability to work independently in the field while meeting safety, quality, and customer requirements. 

Desired Qualifications

• Relevant technical certifications. 

• Experience with wireless technologies, IoT solutions, CCTV, access control, system integration, or networked video systems. 

• Previous customer support, field service, or complex field deployment experience. 

Physical Requirements

• Ability to travel as needed for on-site projects. 

• Comfortable working in outdoor, industrial, construction, and customer site environments. 

• Ability to lift, move, and handle technical equipment safely. 

• Ability to stand, walk, bend, climb, and work around active job sites as required. 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. 

Equal Employment Opportunity

EPIC iO is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications. The Company does not discriminate on the basis of any status protected by applicable federal, state, or local law. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role.