Senior Field Service Analyst

Senior Field Service Analyst

Menlo Park, CA

O&M - Operations and Maintenance - O&M - Operations and Maintenance /

Salary /

On-site

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About Mainspring

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego
• Proactive Collaboration

Job Overview

A successful candidate will have experience working with enterprise resource planning (ERP) or systems such as quickbase, Salesforce Lightning or equivalent system. The O&M Analyst / Planner is responsible for maintaining work orders, transacting parts, managing scheduling workflows, and contributing to continuous improvement of FSM functionality and data integrity. The O&M Analyst will serve as the subject matter expert for our Field Service Management system, playing a key role in future tool optimization.

What you''ll do

Field Service Management (FSM) & Data Governance

• Ensure Data Quality and Accuracy: Systematically audit and maintain high-fidelity data across all O&M management, inventory, and CMMS/ERP platforms
• Standardize Work Order Lifecycle: Define and enforce standardization metrics from creation to closure, ensuring compliance and data integrity across all field service requests
• Lead Process Improvements: Proactively identify bottlenecks in current workflows, recommend system enhancements, and lead implementation initiatives to optimize FSM functionality
• Drive Workflow Standardization: Develop, document, and deploy best practices to streamline operations and drive overall operational excellence across geographically dispersed teams
• User Training & Enablement: Serve as the functional Subject Matter Expert (SME) to train, onboard, and support system users on FSM workflows and ERP/CRM updates

Work Order Scheduling

• Strategic Planning & Scheduling: Coordinate and schedule planned outages within the FSM, balancing technician availability, client SLAs, and operational priorities
• Audit & Compliance: Conduct routine audits of the Work Order system to identify anomalies, resolve errors, and ensure accurate reporting
• Cross-Functional Integration: Seamlessly integrate diverse field requests-including Field Service Requests, Field Engineering Studies, and ad-hoc maintenance demands-into executable, well-scoped Work Orders

Inventory, Parts, & Logistics Management

• Execute Parts Transactions: Oversee the end-to-end lifecycle of parts transactions, including issuing, transacting, and processing returns within the inventory management system
• Workflow Optimization: Standardize O&M parts workflows to minimize discrepancies, reduce lag time, and audit financial/physical transactions for precision
• Logistics & Resource Coordination: Partner closely with supply chain and logistics teams to guarantee that parts, specialized tools, and third-party contractors are aligned and available to support field service execution

Physical Requirements

• Physical Capability: Ability to safely lift, carry, and move equipment or parts weighing up to 50 lbs as required by operational or inventory needs

What you''ll bring

Minimum Qualifications

• Bachelor''s degree in Business, Operations Management, Supply Chain, Engineering, Data Analytics, or related field; equivalent industry experience may be considered in lieu of degree
• 5+ years of experience in planning, scheduling, operations coordination, maintenance planning, field service, supply chain, or related operational roles
• Experience supporting geographically dispersed operations and field service organizations
• Demonstrated experience managing multiple priorities in a fast-paced operational environment
• Excellent organizational, communication, and problem-solving skills

Preferred Qualifications

• Experience within distributed energy, power generation, utilities, industrial services, manufacturing, or maintenance operations.

• Experience working with ERP, CRM, and work management systems including:

• SAP

• Salesforce

• Salesforce Lightning

• Microsoft Dynamics 365

• Other CMMS, ERP, or field service management platforms

• Experience supporting system implementations, upgrades, or workflow redesign initiatives.

• Familiarity with inventory management and parts transactions.

• Experience developing KPIs, operational dashboards, and reporting tools.

$110,388 - $129,868 a year

This position is onsite at our Menlo Park HQ. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options + benefits.

Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don't meet all posted requirements for a particular role, we'd still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy''s estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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