This expert-level field position is responsible for testing, calibration, verification,
preventative maintenance, installation and repair services on a variety of equipment including;
laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high
voltage UPS and distribution equipment and/or other EMSAR and client equipment. Senior level
functions of this role help to promote team functionality and organizational success. As a service
provider for a variety of customers, this position serves as the client facing representative for
the organization and expected to perform efficiently, effectively and represent EMSAR in a
professional manner.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to
perform these essential functions:
- Provides on-site preventative maintenance, minor repairs, performance verifications,
calibrations, and software/hardware upgrades on EMSAR supported equipment.
- Establishes and maintains close communication with assigned customers to ensure maximum
operational visibility.
- Serve as subject matter expert in various product support and modalities.
- Responsible for customer satisfaction pertaining to services provided.
- Responsible for following quality practices specified by EMSAR and product vendors.
- Manages assigned work orders and document all facets of the work product in EMSAR's Computerized
Maintenance Management System (CMMS).
- Provides accurate and timely reporting of service status and escalations pertaining to
services.
- Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to
preform work tasks.
- Promotes teamwork and cooperation between EMSAR associates and partner staff.
- Will serve as mentor to junior and mid-level field service associates.
- Works regularly with the appropriate dispatcher for work assignments.
- Maintains a safe work environment, follows safety instructions/training, and utilizes
appropriate safety equipment.
- Follows client quality requirements pertaining to services provided.
- Supports and applies appropriate quality system processes.
- Assists with the maintenance of the EMSAR quality system processes including continuous
improvement
- Maintains a professional appearance at all times with regard to dress and personal appearance as
well as tools and equipment.
- Completes administrative duties for team: time sheet review, expense review and work order
review.
- Provides Subject Matter experience to more junior Engineers and technicians
- Able to effectively engage in projects or processes within specific modality
- Can develop into a trainer for team and/or deliver training modules to junior and mid-level
field associates.
- Provides process efficiency within Modality
- Ability to complete associated paperwork/documentation in and out of electronic system -
paperwork consists of approximately 25% of workload
- Performs additional duties as needed and/or assigned by supervisor/manager
Leader Responsibilities May Include:
- May lead and direct the work of others.
- Oversees, trains and mentors assigned employees
- Helps with onboarding, training, development and hiring new staff.
- Assists with escalation and resource management when the need arises.
- May work directly with divisional clients to assist between the division, engineer and
client.
- Works closely and directly with FOM and the Service Program Managers.
- High School diploma or equivalent and
- 10+ years' technical experience
- 1+year program or project management
- Intermediate level computer system and program experience
- Valid driver license and liability insurance
- Ability to drive personal, fleet and/or rental vehicles
Or
- Associates degree, Trade school or bachelor's degree
- 8+ years' technical experience
- 1+year program or project management
- Intermediate level computer system and program experience
- Valid driver license and liability insurance
- Ability to drive personal, fleet and/or rental vehicles
Preferred Qualification: Professional industry certification
Work environment and physical demands
- Extensive periods of sitting at a computer terminal documenting services Extensive periods of
- standing and walking while performing services.
- Frequent bending, squatting and stair climbing.
- Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50
- pounds and move up to 125 pounds without assistance.
- Regional day and overnight travel required